Service Advisor in Amersfoort

• A 38-hour work week, from Monday to Friday; 
• A salary that we determine in consultation, but that certainly matches your knowledge and experience; 
• A good pension scheme; 
• Staff discount; 
• Training opportunities to further develop your knowledge; 
• Opportunities to grow within Nefkens and Emil Frey Nederland. 

As a service advisor at Nefkens Amersfoort, you are the point of contact for customers bringing their cars in for maintenance or repair. You discuss the work, coordinate with the workshop, and keep customers informed. This way, everyone knows where they stand. 

You work together with three fellow service advisors and have daily contact with mechanics, warehouse staff, and the workshop manager. Together, you ensure that maintenance and repairs are carried out properly and that customers can get back on the road satisfied. 

You have a lot of contact with different people and no two days are exactly the same. It is precisely this variety that makes the work interesting. You are given the space to think along, take responsibility, and lead the day in the right direction together with your colleagues. 

You get energy from contact with people and enjoy combining different tasks. You are a good listener, ask follow-up questions, and know how to remain calm and clear even with a difficult customer. At the same time, you love it when things are well-organized. You see what needs to be done, set priorities, and do not hesitate to act when you can respond to something. You are a true team player who helps colleagues, but also dares to make decisions independently. And because you have an interest in cars and technology, you understand what is happening in the workshop. 

Your activities include: 

• Receiving and advising customers: You discuss customer wishes, listen to their complaints, and translate these into clear work orders. You explain what needs to be done to the car and discuss the possibilities; 
• Monitoring workshop planning: You schedule appointments, distribute tasks, and coordinate work orders with mechanics and the workshop supervisor. This ensures that everyone knows what needs to be done; 
• Keeping customers informed: You inform customers about progress, discuss additional work, and explain when tasks are proceeding differently than expected; 
• Coordinating and finding solutions: You maintain contact with the front desk, telephone, and workshop. Does a problem arise or does the planning run over? Then you consult with colleagues and look for a suitable solution; 
• Maintaining administration and systems: You process appointments, work orders, and customer data in systems such as Autoline, Claire, 1i Planner, Carwise, and Servicebox.