Administrative Customer Care Representative (f/m/d)

We offer

• Challenging work with a good salary.
• Performance-related annual bonus.
• 25 vacation days and an extra day off on your birthday.
• Travel allowance and pension scheme.
• An allowance for sports.
• A job in an international organization with motivated people.
• A good informal working atmosphere with monthly drinks and the best team activities.
• A mix of working from home and three days in the office.
• Training and growth opportunities.

AutoScout24 Netherlands is a leading digital automotive company with the brands AutoScout24, AutoTrack, AutoTrader, and Gaspedaal.nl. Together, we help consumers find, compare, buy, and sell cars, while supporting car companies with online visibility, lead generation, and innovative digital solutions.

Our platforms play an important role within the Dutch online automotive market. Every month, millions of consumers visit our websites and apps to search, compare, and buy cars. With our strong brands, we bring supply and demand together in various ways within a powerful automotive ecosystem.

Our customers include potential car buyers, car companies, private sellers, and advertisers. AutoScout24 Netherlands is part of the international AutoScout24 Group, which is active in, among others, Germany, Italy, Austria, the Netherlands, France, and Belgium. Within the group, colleagues from more than 50 nationalities work together on the future of online automotive.

As an Administrative Customer Care Representative, you ensure that our contract and customer administration is always accurate. You are an important link between Sales, Customer Care, and our customers, and you ensure that contracts, changes, and cancellations are processed correctly and timely. You check the contracts entered by Sales for accuracy and completeness, process administrative changes, and handle the administrative processing of cancellations. Thanks to your accuracy, our administration remains up to date and colleagues as well as customers can rely on correct service.

In addition to your administrative duties, you are the backup for the first-line customer service. During busy periods or absences, you support your colleagues by answering incoming phone calls and emails. You help customers with their questions or ensure they quickly reach the right colleague. You work daily in Salesforce and other internal systems and have regular contact with colleagues from Sales, Product, and Customer Care. Additionally, you have international contact with colleagues from Customer Care, Sales, and CRM within the AutoScout24 Group. It is a dynamic role in which no two days are the same and where there is plenty of room for your own initiative, ideas, and points for improvement.

Your profile

• An enthusiastic professional who knows how to get things done. If that is your attitude, you have come to the right place. At AutoScout24, you have the opportunity to perform your duties with a high degree of autonomy.
• You are accurate, structured, and administratively strong.
• You have an MBO+/HBO work/thinking level.
• You possess good communication skills and are a team player.
• You are service-oriented and think in solutions.
• You can switch well between different tasks and maintain an overview.
• You speak good Dutch and have a command of basic English.
• You have knowledge of Microsoft Office; experience with Salesforce is a plus.
• 1 to 3 years of relevant administrative work experience is a plus.
• You reside in the Amsterdam area.