Sales Customer Advisor

At DeWarmte, we make smart and affordable heat pumps that help homes move away from gas. We design our products ourselves, assemble them in Utrecht, and work together with our installation partners to ensure they reach more and more people's homes.

We are growing fast and more and more people are finding us. That is why we are looking for a Sales Customer Advisor who ensures that every interested and existing customer is helped quickly and effectively.

You have contact with customers, mainly by phone and via video. You listen carefully, ask the right questions, and help someone move to the logical next step. Sometimes that means scheduling an appointment for a Digital Inspection. Sometimes it turns out our solution isn't the right fit. And sometimes you help an existing customer with a question after the heat pump has already been installed.

You do not need to be a heat pump expert upon joining. However, we do find it important that you are curious, learn quickly, and get energy from frequent customer contact.

You are an important point of contact for our customers and work across various moments in the customer journey.

At the front end of our sales process, you follow up on new leads. You call people who have shown interest in our heat pumps, discover what their situation and needs are, and assess whether a Digital Inspection is a good next step. You explain clearly how our products and the process work and ensure that good leads actually move forward.

Additionally, you help existing customers with questions after they have chosen DeWarmte. You listen, investigate what is happening, and ensure the customer is helped further. Where necessary, you coordinate with colleagues from other teams.

Concretely, this means you:

• have telephone contact with potential and existing customers;

• follow up on new leads quickly and carefully;

• ask follow-up questions to understand what a customer needs and whether DeWarmte fits the situation;

• guide interested customers toward a concrete next step;

• help existing customers with questions and ensure good follow-up;

• neatly record conversations and appointments in our CRM system;

• independently follow up on callback appointments and outstanding actions;

• build trust via telephone and video calls and explain our products clearly;

• signal where customers encounter obstacles and share those insights with the team.

For this role, we find your way of working more important than a specific diploma or a certain number of years of experience.

You are strong in communication. You make contact easily, listen well, ask follow-up questions, and can explain information in a simple way.

Additionally, you have a commercial drive. You enjoy steering a conversation toward a goal and dare to propose a concrete next step. You are persuasive without being pushy.

You can qualify well. You quickly determine what someone is looking for, what the situation is, and whether it makes sense to proceed in the process.

You also love tempo and results. On a busy day, you speak with various customers. This gives you energy rather than intimidating you.

And you work structured and independently. If you promise someone you will call them back on Thursday, you actually do it. Leads, appointments, and actions do not get neglected.

Experience in sales is nice, but certainly not the only route to this position. Perhaps you have worked in inbound sales, telephone sales, a call center, energy, or telecom. But experience in, for example, hospitality can also be very relevant if you learned there to make contact quickly, listen well, and think commercially.

Additionally, it is great if you:

• have an interest in technology and sustainability;

• have experience with advisory conversations or video calls;

• have worked with a CRM system before;

• speak good English in addition to Dutch.

We do not expect technical knowledge about heat pumps from day one. We will teach you what you need to know. However, we do expect you to be curious and to pick up new information quickly.