Customer Experience & Communication stage

• You are following a relevant HBO or WO degree and are looking for a working internship in which you can truly make a difference as a supporter of a leadership team.

• You love to completely clean up and logically organize systems, internal knowledge bases, and documentation. You are sharp, immediately see where information is missing or needs to be supplemented, and take initiative on this independently.

• You are creative with language, write flawless Dutch, and sense the unique 'tone of voice' of Crisp flawlessly.

• You are entrepreneurial, flexible, and love to take initiative. You see work that needs to be done before anyone else does and do not wait around, but actively contribute new ideas yourself.

• You enjoy working together with colleagues in the office; the dynamic work environment gives you energy and focus.

• Just like the rest of our team, you have a great passion for delicious food, sustainability, and customer contact.

What we offer

• Working at a B Corp certified company, where you get the chance to leave your mark on our food system and bring about real change.

• Enthusiastic and entrepreneurial colleagues to work with and learn from.

• A look behind the scenes of one of the fastest-growing companies in the European market.

• A free lunch from Crisp.

• Every month food for thought, with workshops and talks via the Crisp University.

• Time to get to know your colleagues during sports, events, and tastings.

• Attention to your mental health with online guidance from certified psychologists via OpenUp.

• And... a significant discount on your Crisp groceries, because of course you want to eat well at home too.

Our selection procedure

At Crisp, we make the best quality food accessible to as many people as possible. We do this with a hyper-modern app, a crackling fresh logistics network and - crucially - a Service Team that blows customers away with support of the highest level. To support our team in the daily service operation and communication, we are looking for reinforcement.

What you will do

As a Customer Experience & Communication Intern, you will truly roll up your sleeves to ensure our internal Service processes run smoothly. You are the linchpin who ensures our information remains up-to-date: you rewrite internal pages, take on operational tasks, and write clear pieces of text for the team. As the right hand of our management team - from the Manager and Team Lead to the Senior Agent - you will get a unique look behind the scenes and learn all facets of this leadership.

At the same time, there is room for (internship) research. We challenge you to think critically about how we can streamline our internal communication flows even more smartly and efficiently. A great mix of making operational strides and thinking along strategically! You are responsible for our internal knowledge sources. You use data to keep the internal operation, knowledge base, and external communication directly tight and up-to-date in the recognizable Crisp style.

• You proactively dive into communication flows to spot bottlenecks. You analyze the latest trends in the field of customer contact and translate these into strategic proposals to optimize our internal processes and communication.

• You support the Leads by preparing the weekly and monthly presentations and data visualizations for the Service Meetings.

• You contribute to internal newsletters and service updates to keep the team sharp and enthusiastic.

• You support new projects and the rollout of their communication. You translate major changes into clear updates for the team and the customer, so that transitions run smoothly.

• You ensure an optimal internal flow of knowledge by working alongside the service department yourself, thereby identifying bottlenecks immediately. This gives you valuable insight into the ins and outs of the entire department.

• You support daily operational tasks and jump in when the agents are busy.

This is you