Business Specialist Repair & Refurbishment

• A completed university degree.

• At least 3 years of relevant work experience, preferably within Coolblue.

• Experience with project management and engaging stakeholders.

• Analytically strong and makes decisions based on data.

• Ownership and responsibility.

• Sees commercial opportunities and has experience with propositions and pricing strategy.

• Enjoys collaborating with many different teams and brings others along in change.

• Money.
• Monthly drinks, freshly prepared snacks, legendary Coolblue parties, and the funniest team activities.
• A nice combination of working in the office and from home. Of course, we ensure you have a top-notch workspace at home. Including an office chair, laptop, and blue streamers.
• All the space for your own ideas, initiatives, and choices. You do your work your way.
• Travel allowance, pension scheme, and an allowance for when you work from home.
• 25 vacation days. If you promise to come back.
• An office where you'll want to take photos, in a prime location. From Rotterdam Central, it's only three falls before you arrive. Okay, it's a 2-minute walk.
• With more than 100 trainings in our own Studiefabriek, you get a little better every day.
• Discount on all the products we sell.

As a Business Specialist Repair & Refurbishment, you look at the entire repair process, from vision and strategy to execution, quality, and commercial results. You ensure that processes become smarter, analyze data to find bottlenecks, and solve supply chain problems with suppliers and internal teams. You create plans for volumes, service levels, and capacity, and agree on clear work instructions with the teams involved. In this way, you ensure that our repairs go well today and become even better tomorrow.

As a Business Specialist Repair & Refurbishment, you improve the repair process from start to finish. You define the vision and approach for Coolblue Repairs, drive NPS, lead time, costs, and quality, and work together with teams and partners to organize repairs increasingly better.

• Defining the vision and strategy for Coolblue Repairs and setting goals per process component.

• Improving NPS, lead time, costs, and quality.

• Analyzing data to find opportunities for a smarter customer journey.

• Setting up and improving process and quality agreements.

• Aligning volumes, service levels, and capacity with suppliers, partners, and internal stakeholders.