HR BPO business operations specialist

At SD Worx, everything revolves around people, growth, and trust.
Our mission is clear: we support companies, from SMEs to large international players. We help them manage their employees. With powerful payroll and HR solutions. This allows them to attract talent, develop it, and retain it.

The world of HR and technology is changing rapidly. That is why we build solutions that comply with regulations. But that are also flexible and innovative. This is how we truly make a difference for our customers.

By choosing SD Worx, you become part of an ambitious European group. You contribute to the success of our customers. And you play an important role in supporting their employees.

The heart of SD Worx? That is our people. They make the difference every day.

Are you someone who doesn't just look at a process, but also immediately thinks about how it can be designed smarter, more efficiently, and/or better?
Do you get energy from client contact, analyzing HR issues, and optimizing HR processes? Then we are looking for you.

For our growing HR BPO services, we are looking for an HR BPO Business Operations Specialist. In this role, you will work at the intersection of HR, processes, systems, and service delivery. You will help new clients with the design of their HR processes, support implementation, and contribute to the efficient execution of daily services.

As an HR BPO Business Operations Specialist, you will be involved with both new and existing clients.

You will support implementations and process optimizations, but you will also be responsible for the daily execution and monitoring of HR processes. You will act as an extension of our clients' HR departments and support them with various HR issues throughout the entire employee lifecycle. In doing so, you will switch daily between different clients, collective labor agreements (CAOs), agreements, and processes.

Your responsibilities include, among other things:

• Supporting the onboarding and implementation of new HR BPO clients.

• Inventorying client processes and working methods.

• Translating client needs into workable processes and system configurations.

• Thinking along about optimizations within HR processes and service delivery.

• Setting up and maintaining HR processes within Cobra.

• Providing support and advice on functional issues and process improvements.

• Executing and monitoring operational HR processes.

• Processing changes regarding the inflow, movement, and outflow of employees.

• Drafting employment contracts, letters, and other HR documentation.

• Managing personnel files and monitoring administrative processes.

• Answering and advising on HR-related issues.

• Identifying deviations, bottlenecks, and opportunities for improvement.

• Drafting and maintaining work instructions and process documentation.

• Collaborating with colleagues, clients, and other specialists to ensure qualitative service delivery.

You are a curious and analytical HR professional who likes to take responsibility and show ownership. You dare to ask follow-up questions to understand the question behind the question and enjoy delving into processes. In doing so, you don't just look at what needs to be done today, but also think along about how processes and services can be designed smarter, more efficiently, and better. You work independently, but also actively seek collaboration with colleagues to share knowledge and arrive at the best solution together.

You love variety, can prioritize well, and feel at home in an environment where you work for multiple clients simultaneously. You switch easily between different issues, processes, systems, and CAOs. You enjoy being in contact with clients and building professional relationships with our clients.

In addition, you possess:

• HBO (Higher Professional Education) level of work and thinking.

• Experience with operational HR processes regarding inflow, movement, and outflow.

• Communicates professionally in Dutch and English, both orally and in writing.

• A structured and critical way of working.

• The ability to switch quickly between different clients, tasks, and issues.

• A proactive attitude and a strong sense of responsibility.

• Experience with Cobra, HR outsourcing, or HR implementations is a plus.

• A versatile role within a growing HR service provider.

• The opportunity to help build a service that is constantly evolving.

• Room to think along about services, processes, and working methods.

• Collaboration with colleagues from different disciplines.

• A role in which you are directly meaningful to both clients and colleagues.

• Plenty of opportunities to further develop yourself.

This position has arisen due to the growing demand for our HR BPO services. In the coming period, we are preparing for the further expansion of our services and the onboarding of new clients. Therefore, we are already investing in new colleagues who will be given the time to get to know our processes, systems, and working methods well and to grow along with the developments within the team.

You will join an environment where independence, client-orientation, collaboration, and continuous improvement go hand in hand. A great opportunity for HR professionals who don't just want to execute, but also want to contribute to the further development of our services.

Discover how you can make a difference at SD Worx. Apply today!

We like to keep it clear and smooth! Here is how it works:

✅ Apply - Upload your CV via our career page.

📞 Introduction - Does your profile match the position? Then we will call you for an initial conversation.
🤝 Interviews - You will meet the hiring manager and possibly some future colleagues.
📝 Case/Assessment - For some positions, we will ask you to complete an assignment or test.
📢 Reference check & offer - Everything positive? Then we will make you a contract proposal.
🎉 Welcome to the team! - As soon as you sign, we look forward to your first working day!

Ready for this challenge? Apply now and take the next step in your career! 🚀