Customer Service Leader in the Netherlands

• A market-conform salary, mobility budget, laptop, and phone.

• 26 vacation days, 8% holiday allowance, and a pension contribution of 7.5% of your pensionable base.

• Extensive opportunities for education, training, and personal development.

• Flexible working hours and the possibility to work partly from home.

• Attractive staff discounts on, among other things, insurance, travel, and sports subscriptions.

You build strong customer relationships, create commercial opportunities, and make a difference with service delivery that yields results.

Do you get energy from strategic customer management, commercial growth, and realizing sustainable customer value? As a Customer Service Leader at Centric, you are the driving force behind successful customer relationships. You connect customer ambitions with our IT expertise, drive towards results, and know how to convert commercial opportunities into concrete growth.

You are a sparring partner for our customers, provide direction to multidisciplinary teams, and take responsibility for the success of our service delivery. A versatile key role in which entrepreneurship, customer focus, and results come together.

You are the face of Centric to your customers and the connecting link between customer strategy and successful service delivery. You are responsible for contracts, P&L, customer satisfaction, and commercial growth. You understand what drives customers, think ahead, and translate their ambitions into concrete plans and results.

Together with account managers, architects, project managers, and management teams, you build strong customer relationships, optimal service delivery, and new commercial opportunities. You maintain control, drive towards results, and ensure that we offer our customers lasting added value.

You work hybrid: at our customers' locations, from home, and from our offices in Gouda and Son.

• Together with the account manager, you develop strategic account plans and drive revenue, margin, growth, and customer value.

• You are responsible for contract management, P&L, governance, reporting, and invoicing.

• You build sustainable customer relationships and are the central point of contact for customers and internal stakeholders.

• You identify commercial opportunities and translate these into concrete proposals, quotes, and contract expansions.

• You connect and lead multidisciplinary teams and ensure optimal collaboration.

• You take initiative for improvements and customer-oriented innovations that strengthen service delivery.

• You monitor customer satisfaction and actively drive quality, results, and continuity.

You are a strong conversationalist who recognizes commercial opportunities, knows how to strengthen relationships, and gets people moving. You combine strategic insight with a result-oriented approach and feel at home in a complex IT environment.

A key position in which you have direct influence on customer relationships, commercial results, and the quality of our service delivery. You will receive a lot of responsibility and space to take initiative, work together with expert colleagues, and further develop yourself.

The mentioned employment conditions are based on a 40-hour work week. View the full overview at careers.centric.eu.

Are you the strategic customer manager who knows how to capitalize on commercial opportunities, takes customer relationships to a higher level, and realizes sustainable results together with colleagues?

Then this is your next step. Discover the possibilities at Centric and apply as a Customer Service Leader!

Would you like to know more first? Please contact our recruiter Marlou de Bruijn via 06-29 55 45 32 or marlou.de.bruijn@centric.eu.

Your opportunities start here
Without perhaps even knowing it, you may have already come into contact with Centric. When you pay in a shop. When you drink a glass of tap water. When you apply for a passport. Thousands of organizations and their millions of customers rely every single day on our 200+ technological solutions, high-quality IT services, and 3,700 qualified professionals. Together, we ensure that important processes in our society always keep running.

At Centric Services, you work on innovative solutions for municipalities, governments, retailers, banks, and many other sectors. You contribute daily to delivering a strong full-scope IT services concept with a Dutch character. Our concept includes everything from cloud and application management to creating secure and future-proof working environments, custom applications, and secondment. The difference is made by our employees, and we hear that time and again from our customers. Will you join our team?

We only have positions available for Dutch-speaking applicants residing in the Netherlands.

Centric does not accept unsolicited help from intermediaries/employment agencies or other third parties for our vacancies. CVs sent (in any form whatsoever) by said parties to any employees of Centric without a valid written assignment from our HR Department or Recruiters are considered public information. No compensation shall be due to said parties in the event that a candidate is hired for whom the CV and/or other data were sent unsolicited.