Jobs in the Netherlands, in English.

Customer Success Manager

Hybrid in Capelle aan den IJssel·Added 3 days ago (last checked 26 Oct)

Leadinfo

4 open roles

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Our summary

Work mode: Hybrid, Capelle aan den IJssel
Languages: Dutch
Experience: 2+ years

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

At least 2-3 years of experience in a Customer Success, Account Management, or consultative sales role, preferably in B2B SaaS
A pronounced commercial drive: you think in terms of growth, recognize opportunities, and dare to have the conversation about expansion
Strong strategic skills: you think along at executive level and translate customer goals into a concrete plan
You enjoy working with AI and data, and use them as a fixed part of your daily approach
You are proactive, curious, and have a strong drive to help customers win
You have an affinity with marketing and sales, and understand how data is used commercially
You speak fluent Dutch and English

Pay & benefits

What you'll get

A key role within a fast-growing and innovative tech company
A modern CS approach in which AI and digital processes give you space for truly strategic work
International career growth opportunities
A hybrid work model: partly at home, partly in the office in Capelle aan den IJssel
Performance-based quarterly bonuses
27 vacation days
A solid pension scheme
Monthly Alleo budget of €50
Daily lunch and snacks at the office
An informal and social culture with Friday afternoon drinks and fun company events

Are you ready to grow customer relationships, make a commercial impact, and get the most out of yourself and your customers? We look forward to speaking with you.

The role

Leadinfo helps B2B companies convert website visitors into qualified leads. As a Customer Success Manager, you ensure that customers use Leadinfo as an essential part of their commercial strategy, thereby allowing them to stay and grow.

Your portfolio consists of strategic accounts and customers with growth potential. With strategic customers, you go into depth with strategic advice and proactive sessions such as quarterly meetings. With your other customers, you step in purposefully when there is an opportunity to grow or a risk to reverse. We already signal many opportunities and risks per customer. You turn those signals into action, from an expansion proposal to timely intervention in case of churn risk. This way, you spend your time where it yields the most results.

What you'll do

You are the first point of contact and strategic partner for your portfolio of strategic customers
You take ownership of the entire customer journey: from onboarding and adoption to retention and expansion
You ensure high customer satisfaction, retention, and demonstrable growth of your accounts
You structure your portfolio smartly: you determine based on signals where your time has the most impact
You advise customers at the intersection of marketing, sales, and data, and demonstrate the commercial value Leadinfo delivers
You leverage AI-driven insights regarding opportunities and risks to act proactively: you see growth opportunities earlier and intervene before a risk becomes churn
You translate insights into concrete commercial proposals and know how to capitalize on expansion and upsell