Customer Service Leader

At Centric, as a customer service leader, you can count on:

• A gross salary between € 4,470 and € 5,520 per month, depending on knowledge and experience

• A profit-sharing scheme

• 26 vacation days, 8% holiday allowance (paid in May), and loyalty days: the longer you are employed, the more free time you get

• A home office allowance of € 15.- per month plus € 2.45 net per home working day and a travel allowance for commuting of € 0.25 net per kilometer or an NS Businesscard

• Extensive training and development opportunities

• A contribution to your pension and a discount on your collective health insurance

• A bonus of up to € 1,500.- if you refer a new colleague to us

• A staff association that organizes truly fun things. Will you join us to Prague, Efteling, or skiing?

• A productivity bonus

You are a customer-oriented professional who stands firm in your shoes. You are communicatively strong, switch easily between different interlocutors, and know how to find the right balance between service, relationship management, and commerce.

Are you a strong interlocutor with commercial insight and a passion for customer relationships? Do you know better than anyone how to relieve customers of their burdens, identify opportunities, and ensure that agreements made are kept? Then we are looking for you!

As a Customer Service Leader, you are the connecting link between our customers and the organization. You are responsible for managing your own customer portfolio and ensure that our services align optimally with the customer's needs. You maintain an overview, monitor contractual agreements, and are a reliable sparring partner for both customers and colleagues.

You are regularly in contact with customers, both by telephone and online. Additionally, you proactively visit customers when necessary to further strengthen the relationship, evaluate service delivery, or discuss new developments.

In this role, you combine service orientation with commercial insight. You see opportunities to further assist customers, identify expansion possibilities, and coordinate where necessary with Sales, Project Management, Consultancy, and Delivery to realize the right solutions.

• Managing and further developing your own customer portfolio.

• Monitoring contract agreements, service levels, and commitments made.

• Acting as the first point of contact for your customers at a tactical level.

• Conducting periodic service and evaluation meetings.

• Identifying risks, bottlenecks, and opportunities for improvement within the service delivery.

• Advising customers and aligning needs regarding optimizations and new possibilities within our services.

• Identifying commercial opportunities such as contract expansions, additional services, and renewals.

• Collaborating with internal teams such as Sales, Project Management, Consultancy, Support, and Delivery to realize an optimal customer experience.

• Visiting customers weekly to maintain relationships and further strengthen service delivery.

Completing an assessment may be part of this application procedure.

We only have positions available for Dutch-speaking applicants residing in the Netherlands.

Centric does not accept unsolicited help from intermediaries/employment agencies or other third parties for our vacancies. CVs sent (in any form whatsoever) by said parties to any employees of Centric without a valid written assignment from our HR Department or Recruiters are considered public information. No compensation shall be due to said parties in the event that a candidate is hired for whom the CV and/or other data were sent unsolicited.