Client Service Director

At Centric, as a Client Service Director, you can count on:

• A gross salary between €6,500 and €8,000 per month, depending on knowledge and experience

• The possibility to work from home and a good work-life balance because you are given the space to determine how you schedule your work week

• Extensive training and development opportunities

• 26 vacation days, 8% holiday allowance (paid in May), and loyalty days: the longer you are employed, the more free time you get

• A contribution to your pension and a discount on your collective health insurance

• A company laptop and phone

• A home office allowance of € 15.- per month plus € 2.45 net per home working day and a travel allowance for commuting of € 0.25 net per kilometer or an NS Businesscard

• Staff offers at leading brands

• A bonus of up to € 1,500.- if you refer a new colleague to us

• A staff association that organizes truly fun things. Will you join us to Prague, Efteling, or skiing?

What happens when you bring strategic customer partnership, technology, service delivery, and development together in one role? Then you get a position in which you can truly make a difference for Centric's largest retail customers.

As Client Service Director you are the driving force behind the success of our most important customer relationships. You understand the customer's business, think strategically, and ensure that ambitions are translated into concrete results. You connect people, manage quality and progress, and maintain control over both service delivery and financial performance.

As Client Service Director, you are responsible for the total success of your customer relationships. You are the strategic partner for large retail customers and ensure that customer needs, service delivery, projects, and commercial objectives converge. You oversee the whole picture, connect the right people, and take charge when necessary. From strategic advice and customer satisfaction to operational progress and financial results: you ensure cohesion, control, and results.

• Strategic customer partnership: you build sustainable relationships with large retail customers and act as their partner at executive and management levels. You understand their strategy, challenges, and ambitions and translate these into concrete solutions and opportunities.

• Control over service delivery: you monitor the quality, continuity, and performance of service delivery in the area of hardware and services. You ensure that agreements are met and that the service delivery aligns with the customer's expectations.

• Program management and project leadership: you maintain an overview of multiple projects, programs, and improvement initiatives. You monitor cohesion, planning, progress, risks, and results, and ensure that involved teams work together toward the same goal.

• Customer satisfaction and escalation management: you identify bottlenecks before they escalate, take charge when matters stall, and ensure clear agreements and follow-up. You translate customer feedback into structural improvements.

• Collaboration and stakeholder management: you connect the customer with the various teams within Centric, including delivery, project management, technology, commerce, and finance. You create clarity regarding priorities, responsibilities, and results, and address stakeholders where necessary.

• Financial responsibility and forecasting: you monitor the financial performance of your accounts, including revenue, margins, costs, and contractual agreements. You ensure an up-to-date and reliable forecast, analyze deviations, and adjust based on developments in service delivery, projects, and customer needs.

• Commercial development and growth: you identify opportunities to expand the collaboration with additional hardware, services, and solutions. You translate customer needs into concrete propositions and business cases and work together with commercial colleagues on sustainable growth and return.

• Continuous improvement and looking ahead: you look critically at the collaboration, processes, and service delivery. You initiate improvements, advise on future needs, and ensure that Centric continues to develop as a strategic partner to the customer.

You are an experienced professional who combines customer orientation, strategic insight, and result orientation. You understand that large retail customers demand more than good account management. You must know their business, be able to oversee complex service delivery, and be capable of connecting people, processes, projects, and financial objectives.

You take ownership, maintain an overview when interests diverge, and dare to make decisions when adjustment is needed. You move easily at the executive level, but also have an eye for daily practice and know how to translate plans into concrete results.

Completing an assessment may be part of this application procedure.

For more information about the position, you can contact our Recruiter Kimberley Vermeulen via +31 6 1072 4584 or via kimberley.vermeulen@centric.eu.

Your opportunities start here
Without perhaps even knowing it, you have already come into contact with Centric. When you pay in a shop. When you drink a glass of tap water. When you apply for a passport. Thousands of organizations and their millions of customers rely every single day on our 200+ technological solutions, high-quality IT services, and 3,700 qualified professionals. Together, we ensure that important processes in our society always keep running.

As soon as you come to strengthen Centric, you surround yourself with opportunities. For example, you can increase your knowledge by working together with the approximately 300 colleagues at Centric Retail & Logistics. As a partner to companies within Retail, Logistics, Transport, Construction, and Financial institutions, we ensure every day that warehouses remain well-stocked, supermarkets and stores are supplied, and hundreds of thousands of customers can seamlessly pay for their daily groceries and other purchases. But also that trucks are loaded as optimally as possible and drive optimized routes, construction companies have insight into their project planning and resources, and that financial institutions can quickly assess credit risks with our risk solutions. In short, a role within Centric Retail & Logistics gives you the opportunity to make a concrete contribution to sectors that have an impact on and make a difference to society!

We only have positions available for Dutch-speaking applicants residing in the Netherlands.

Centric does not accept unsolicited help from intermediaries/employment agencies or other third parties for our vacancies. CVs sent (in any form whatsoever) by said parties to any employees of Centric without a valid written assignment from our HR Department or Recruiters are considered public information. No compensation shall be due to said parties in the event that a candidate is hired for whom the CV and/or other data were sent unsolicited.