Senior Customer Support Officer

• MBO 4 or HBO level of work and thinking.
• Experience in customer service, customer contact, or a similar service-oriented role, both via telephone and in writing.
• Interest in technology and the motivation to learn more about our products and solutions.
• A customer-oriented attitude: you listen, think along, and take responsibility for good handling.
• Digital dexterity and the ability to work quickly with various systems and information sources.
• Excellent oral and written communication skills in Dutch, and you can manage well in English.

You do not need to be a technical specialist when you start with us. More importantly, you are curious, love learning new things, and want to understand the question behind the question.

• Build a long-term career with a permanent contract and a starting salary from € 3,600 gross per month. Together with holiday pay, a thirteenth month, and attractive employment conditions, this represents a total annual gross salary package of approximately € 50,000.
• Take time to recharge with 27 vacation days and 13 ADV days.
• Invest in your future with a strong pension scheme.
• Receive an allowance for your commuting.
• Learn more every day about customer contact, digital services, and sustainable climate technology.
• Work in an organization that invests in innovation, digital services, and the future of heating technology.

Make a difference for our customers every single day.

Are you service-oriented, technically curious, and ready for a next step? As a Senior Customer Support Officer at Remeha, you will help customers further, work together with various departments, and build a beautiful career within our organization.

As a Senior Customer Support Officer, you are the first point of contact for installers and end users. The majority of your contact will be with installers (approximately 90%), via telephone, email, WhatsApp, and other digital channels.

Approximately 60 to 70% of your work consists of direct customer contact. Additionally, you process customer requests in our systems and ensure the creation and follow-up of work orders for our field service.

You independently answer frequently asked questions and coordinate with colleagues from Technical Support, Sales, or other departments where necessary. In doing so, you maintain control over good and timely handling.

You work daily with various supporting systems. Additionally, we continuously invest in digital innovation, including chatbot technology and new AI applications that support our customers and employees.

During your work, you will learn a lot about our products, customers, and various departments within Remeha. Because of this, this position forms an excellent basis to further develop yourself and build a long-term career within our organization.

This position is located in Apeldoorn. Due to direct customer contact and close cooperation with colleagues, you will work primarily from our office. After a successful onboarding period, one work-from-home day per week can be discussed.

• Support installers and end users via telephone, email, and digital channels.
• Analyze customer questions and ensure an appropriate solution.
• Answer simple technical questions or forward them to the right specialist.
• Create and coordinate work orders for our field service.
• Process customer data, contact moments, and appointments in our systems.
• Support customers in the use of digital customer portals and self-service solutions.
• Identify opportunities for improvement and contribute to an even better customer experience.

We look forward to your application!

Do you want to know more about the position first? Feel free to contact our Senior Talent Acquisition Business Partner, Eveliina, via eveliina.petajaaho@remeha.nl.

We believe in multiple paths to sustainability. In solutions that reinforce each other and make an impact now. Our hybrid heat pumps ensure a reduction in gas use. We make homes completely gas-free through the installation of an electric application. Residual heat is achievable thanks to the use of our delivery sets. In short, multiple paths to sustainability. Whether you are a consumer or an entrepreneur. At Remeha, you contribute to a better living environment for everyone. And for the generations after us.