Customer Support

🔥 Together we are building sustainable heat in the Netherlands!

HeatTransformers is much more than a heat pump installer. We are building the energy systems of the future: heat pumps, boilers, batteries, smart controls, and everything needed to make homes truly sustainable and smart.

We work with the latest technologies, pioneering innovations that will have a massive impact in the coming years, and growing rapidly alongside the energy transition. With us, you will learn everything about modern sustainable installations in a short time, from technical aspects to smart integrations, and you will work in a sector that is in a massive acceleration phase.

We are unconventional, seriously fun, and full of energy. And we are looking for people who are too.

As a Customer Support employee, you are an important point of contact for our customers. You answer questions, think along about solutions, and ensure customers know what to expect, before and after their installation. You coordinate with colleagues from planning, technical, and sales to handle matters correctly and quickly. Is it quieter in Customer Support? Then you jump in as Sales Support: you help with customer contact, appointments, and the preparation of advisory meetings. A versatile role in which customer satisfaction always comes first and you, together with the team, ensure that nothing is left pending.

• You are the first point of contact for customer inquiries via telephone, WhatsApp, and e-mail and help customers in a friendly, clear, and solution-oriented manner.

• You answer questions about installations, planning, progress, and our services. Where necessary, you coordinate with the right colleague.

• You register customer inquiries carefully, monitor outstanding requests, and ensure that customers receive feedback in a timely manner.

• You follow up on customer inquiries, actively ask for feedback, and help to turn satisfied customers into ambassadors.

• When it is quieter in Customer Support, you support Sales Support: you assist incoming leads, schedule appointments, and ensure that advisory meetings are well prepared.

• You support the follow-up of commercial customer inquiries where necessary and ensure that interested customers quickly reach the right Sales Agent.

• You keep customer data, appointments, and actions neatly updated in our systems and signal opportunities to improve processes and the customer experience.

• You get energy from customer contact and love helping people, even when a question is complicated.

• You switch easily between different questions, systems, and tasks and know how to set priorities well.

• You have an interest in technology or would like to learn about sustainable installations. Experience is a plus, but not a must.

• You communicate calmly and clearly, listen well, and keep customers informed.

• You work in a structured manner, maintain an overview, and signal when something can be done better or smarter.

• Preferably, you have experience with customer service, customer support, or a supporting office-based role.

• You enjoy jumping in flexibly on Sales Support and taking responsibility for a good customer journey together with colleagues.

• Getting the job done together. Say what you do, do what you say.

• Think big, start small. A world to win, so roll up your sleeves.

• You can build on us. That's how you'll stay cozy and secure.

• Seriously fun. Serious business, fun to work in.

• Salary: between €2,894 and €3,542 per month

• Laptop

• 8% holiday allowance

• 25 vacation days

• Travel allowance (€0.23 per km or an NS-Businesscard 2nd class)

• HeatTransformers Academy: practical training in customer contact, technology, and on-the-job coaching, so that you grow quickly in your role and towards next steps.

• Growth opportunities (e.g., to Customer Support Specialist, Sales Support, or Sales Agent)

• An energetic, professional, diverse, and informal team

• Lunch, snacks, Friday afternoon drinks, crossfit, team days, and quarterly events

Does this sound like a role in which you can grow and contribute to a more sustainable world?

Click on apply or send your CV and short motivation to mart@heattransformers.com.

Hopefully see you soon!