Medior Enterprise Customer Success Manager

• You have 2 to 4 years of experience in Customer Success, consultancy, or implementation, of which at least two years is with enterprise customers managing your own portfolio.

• You switch between management, HR/L&D, and execution, and bring stakeholders along with a clear, data-driven story.

• You read health dashboards yourself and translate insights into action, a business case, and a renewal or expansion plan.

• You have led adoption or change processes, not just supported them.

• HubSpot and Gainsight are a plus. You are fluent in Dutch and English.

• Affinity with learning and development is required. You understand the world of HR and L&D, or you pick it up quickly.

• A salary that matches your experience and the complexity of an enterprise portfolio. We will discuss the range during the first interview.

• A one-year contract.

• Hybrid working: three days in the office, two days at home, with flexible working hours.

• 25 vacation days and an extra day off on your birthday.

• Pension via a.s.r., with an employer contribution of 3%.

• A MacBook Air and €10 per month for the use of your own phone.

• €1,000 L&D budget per year, half of which you may spend on vitality or your home workspace.

• Training via our own academy, LevelUp.

• A fully equipped gym at the office, so you can exercise before or after work.

• An office in the Houthavens, with a view of the IJ.

• A catered lunch at the office for a small fee: hot meal, sandwiches, or salad bar.

• A team outing every quarter and an annual company party.

Enable growth and measurable value for our largest customers.

You believe that learning only truly lands when it contributes to what an organization wants to achieve. As an Enterprise Customer Success Manager, you ensure that enterprise customers continuously derive value from Studytube: from a sharp go-live and adoption to renewal and expansion.

You are a sparring partner for HR and L&D, and where necessary for IT, Finance, and management. You work in a pod with Marketing, Sales, and CS around customers from similar sectors, so that advice aligns with their goals.

Success means faster time-to-value, stable or increasing adoption, strong NRR, predictable renewals, and a higher NPS with demonstrable business impact.

What you are going to do:

• You build relationships at multiple levels and, together with the customer, create a success plan with goals and measurement points.

• You lead adoption and change processes, from strategy to execution.

• You translate L&D ambitions into KPIs: adoption, skills progress, efficiency, and compliance, and substantiate the ROI with data and cases.

• You lead the business reviews: progress, risks, opportunities, and next steps, and adjust using pilots.

• You monitor customer health, escalate in a timely manner, and engage the right specialists.

• You own the renewal and expansion strategy in your portfolio and finalize the execution with Account Management.

• You translate customer insights into product and process improvements, and share what works via playbooks and the customer community.

Studytube is the learning platform that enables HR and L&D teams to make professional development accessible, effective, and measurable. Hundreds of organizations in Europe use us to link learning to business goals: from onboarding and compliance to skills and leadership. In this role, you are close to those customers. You ensure that the platform does not stop at a go-live, but visibly contributes to what the organization wants to achieve.

Does this sound like your next step? Apply directly. Questions? Email jobs@studytube.nl.