Enterprise Customer Success Manager

• 2-4 years of experience in Customer Success/Consultancy/Project Management, preferably within enterprise SaaS — with demonstrable experience managing your own Enterprise portfolio 

• Strong in stakeholder management, storytelling with data, and building business cases

• Analytical & data-driven: you work with health dashboards and independently translate insights into actions and a renewal/expansion strategy

• Commercially sharp: you recognize expansion opportunities, build the business case, and prepare renewals strategically

• Affinity with HR/L&D is a plus

• Familiar with tools such as CRM (we use Hubspot) and a CS platform (we use Gainsight)

• Excellent communication in Dutch and English

• A good salary appropriate to your position and experience

• A one-year contract

• Flexible working hours

• Hybrid working (3 days office/2 days home)

• 25 vacation days

• An extra day off on your birthday

• A pension premium of 3% paid by Studytube at A.S.R.

• We have a fully equipped gym at the office; exercise before or after work and save yourself the travel time to Basic-Fit

• 1000,- L&D budget, of which you may spend 50% on vitality or setting up your home workspace

• In-company training via our own Studytube Academy: LevelUp

• A beautiful office in the Houthavens with a view of the IJ

• A company laptop (MacBook Air) and a 10 euro allowance for the use of your own phone

• For a small fee: fully catered lunch with a choice of a hot meal, sandwiches, or a salad bar when you work from the office

• The best colleagues, with whom you have an outing every quarter and an annual company party.

You believe that learning only truly lands when it contributes to what an organization wants to achieve.
As an Enterprise CSM, you ensure that our enterprise customers continuously realize value with Studytube. You are a partner for HR/L&D stakeholders and, where relevant, IT/Finance/MT; you lead adoption and change processes and you safeguard success throughout the entire collaboration: from a successful go-live and value realization to renewal and expansion.

You provide direction, create movement, and make results visible - both for customers and internally.
As an Enterprise Customer Success Manager (or CSM), you make an impact with your customers and within Studytube. For your customers, you are a trusted advisor: you bring focus to goals, translate ambitions into plans, and demonstrate the results. Within Studytube, you translate customer feedback into product development and work closely with your Enterprise CS team, the CS enablement manager, the Scaled CS team, and the rest of the Delivery & Marketplace teams.

You are part of a GTM POD consisting of Marketing, Sales & CS, which focuses on the specific cases and use cases of a customer group from similar industries. Together, you attempt to understand customers and their challenges even better to better align with their business goals and where our platform and services can deliver value. Specifically:

• Strategic partnership: build and maintain multi-threaded relationships focused on value realization and adoption. Develop joint success plans with clear goals and measurement points, and provide insights and advice on optimizing platform usage at regular intervals.

• Adoption & change management: you switch between strategy and execution - your experience with CS, project management, or software implementations helps you to ensure customer projects land smoothly.

• Value realization: translate L&D ambitions into KPIs and results (adoption, skills progression, efficiency, compliance). Substantiate ROI with data and customer cases.

• Business reviews: run QBRs with clear progress on goals, risks, opportunities, and next steps; proactively adjust through experiments and pilots.

• Customer Health management: monitor usage/health signals, escalate in a timely manner, activate playbooks, and involve the right internal specialists.

• Commercial growth & renewal/expansion strategy: you own the renewal and expansion strategy within your portfolio. Identify expansion opportunities based on proven value (use cases, modules, licenses), build the business case, and work together with Account Management on execution.

• Voice of the Customer: translate customer insights into product and process improvements; prioritize with Product, Implementation, Technical Support, and Marketing.

• Knowledge sharing: document and share best practices via playbooks and our customer community.

• Faster time-to-value for new customers/users.

• Stable or increasing adoption and engagement per target group.

• Strong NRR and predictable renewals within your portfolio.

• Higher NPS and demonstrable business impact.

You combine strategic instinct with operational sharpness.

Growth is not an afterthought — it is the core of what we do.

Interested? Apply directly!

We make learning accessible, effective, and measurable—for everyone in the organization.

Studytube is a leading learning platform that accelerates professional development at hundreds of organizations in Europe. With our solutions, we help HR and L&D teams make learning accessible, effective, and measurable—for everyone.

Does this sound like your next step? Apply directly.
Questions? Email us at jobs@studytube.nl