Team Lead Enterprise Customer Success

You are not a typical manager who directs from a distance — you also pick up the gauntlet yourself.

• You have at least 5 years of experience as a CSM in a B2B SaaS environment, preferably in the Enterprise segment

• You have demonstrable experience in managing and coaching a team

• You are strong in stakeholder management at senior or C-level — you switch effortlessly between the floor and the boardroom

• You work analytically and structured: you love dashboards, data, and the story within them

• You have commercial insight and recognize expansion and renewal opportunities before they are right in front of you

• You communicate clearly in Dutch and English

• Affinity with HR/L&D is a plus; knowledge of tools like HubSpot or Gainsight is also a plus

Growth is not an afterthought — it is the core of what we do.

• A good salary appropriate to your role and experience, supplemented with a variable component and bonus for overperformance

• A one-year contract

• Flexible working hours

• Hybrid working (3 days office / 2 days home)

• 25 vacation days + an extra day off on your birthday

• A pension premium of 3% paid by Studytube at A.S.R.

• A fully equipped gym at the office — exercise before or after work and save yourself the travel time to the Basic-Fit

• €1,000 L&D budget per year, of which 50% may be spent on vitality or the setup of your home workspace

• In-company training via our own Studytube Academy: LevelUp, and use of the SuccessCoaching platform

• A beautiful office in the Houthavens with a view of the IJ

• A company laptop (MacBook Air) + €10 allowance for the use of your own phone

• For a small fee: a fully catered lunch with a choice of a hot meal, sandwiches, or salad bar when you work at the office

• The nicest colleagues, with whom you have an outing every quarter and an annual company party

Lead the team that makes the difference for our largest customers

You believe that customer impact starts with a team that feels good, works sharply, and knows what it is doing.

As Team Lead, Enterprise Customer Success, you are responsible for the Enterprise CS team in the Benelux - a group of driven CSMs working daily on adoption, value, and growth for our largest customers. You combine hands-on leadership with your own (small) customer portfolio, and you are the link between the team and the VP Customer Success.

You provide direction, coach individually, and monitor the quality of everything the team delivers: from hitting growth and retention targets in QBRs to escalations, from health scores to expansion opportunities. But above all, you ensure that your CSMs get a little better at their craft every single day.

• You lead and coach a team of Enterprise CSMs. You are their sounding board, their sparring partner, and their first point of contact when things get intense.

• You monitor the portfolio. At structured intervals, you provide the analytical foundation for the entire Enterprise Benelux portfolio: churn (known & risk), contraction (known & risk), and expand (known & weighted pipeline). This is the basis upon which NRR and GRR are driven.

• You ensure quality. QBRs, Strategic Reviews, and senior escalations run through you. Not because you want to be involved in everything, but because you hold the bar high for how the team operates.

• You also have customers yourself. A small portfolio of a few Enterprise accounts - because you can only truly coach well if you also have your feet in the clay yourself.

• You work cross-functionally. Together with Sales/Account Management on cross-sell and large upsells, with Implementation on smooth handovers, and with the VP on strategic input from the customer.

Who you are