Daily Banking Associate - Amstelveen/ Hoofddorp

Gross monthly salary € 2,593 to € 3,704 (scale 05).

• Thirteenth month's salary and 8% holiday allowance

• 10% Employee Benefit Budget

• EUR 1,400 development budget per year

• Hybrid working: balance between home and office work (possible for most roles)

• A pension, for which you can set the maximum amount of your personal contribution

View all our benefits.

Daily Banking Associate - Amstelveen/ Hoofddorp

Are you professional, representative, and do you enjoy assisting our customers with a smile? As a Bank Hall Associate, you are the very first point of contact for our customers - both in the bank hall and over the phone. You ensure that every customer feels welcome and help them with their daily banking tasks. You guide customers through our digital environment and identify opportunities to offer suitable products and services. In this way, you create a customer experience that lingers.

As a Bank Hall Associate, you contribute by supporting customers personally and over the phone with their daily banking tasks and by guiding them through our digital services.

In this role, you fulfill a varied duo-role:

• Bank Hall days: you work on-site, receive customers personally, and help them face‑to‑face with various questions, payments, complaints, or digital banking.
• Telephone days: you answer incoming telephone calls and assist customers remotely with their banking questions. During these days, you provide the same personal service as in the bank hall, but via the telephone. Part of these telephone days can be filled in hybridly, allowing you to work (partially) from home.

Through your attention, clear explanations, and service-oriented attitude, customers always feel welcome and helped, whether they are standing with you in the bank hall or speaking to you over the phone.

You will start with an intensive training program where theory and practice come together. This program lasts an average of 10 to 12 weeks, depending on your experience. During the first 2 weeks, you must be available 36 hours per week. If you work part-time, we ask you to be available for at least 28 hours per week for the following 3 weeks. It is not possible to take holidays during the first month.

After completing the training, you will work hybridly, in a combination of working from home and working in the office. You will coordinate this with your team and your team lead. Within 6 months of your start, you will obtain Wft Basis and within 9 months Wft Schade Particulieren, so that you further increase your knowledge and employability.

· within the Customer Service team

· together with your direct colleagues

· 24 to 36 hours per week

Are you curious about what is on your to-do list on an average working day? Think, for example, of receiving customers in the bank hall, answering telephone questions, guiding digital banking, and coordinating with colleagues to help every customer further with care.

We believe in the power of differences. It is precisely by combining the differences of people that we become an even better bank. We are therefore curious about what you add to our team! Your future colleagues will be happy to welcome you. They can make good use of your help in supporting customers with their daily banking. Collaboration is our way of working here; as one open and helpful team within Rabobank.

For us, your development and that of society stand side by side. That is why we want to invest in you and work together on a better world. We summarize that in one sentence: "at Rabobank, you work on yourself & the world around you at the same time."

You can see this reflected in your own development budget, our hybrid working environment, and a good balance between your work and your home. Additionally, you can work on banking matters for our private customers and contribute to societal themes such as the food and energy transitions.

At Rabobank, we believe that we become stronger through people who complement each other. By embracing our differences, we bring out the best in each other. We seek that diversity in knowledge, skill, and

experience, but also in background and culture. We strive for diversity and the space to be yourself in every department - whoever you are.

You are customer-oriented, flexible, and strong in communication. You switch gears quickly, learn fast, and have a commercial mindset. Additionally, you recognize yourself in the following:

· MBO 4 work and thinking level

· Available for 24 to 36 hours per week

· Excellent command of the Dutch language

· Experience with customer contact

· Result-oriented and sharp on handling time

Enthusiastic? Respond immediately! We are curious why you think this position suits you. Therefore, we ask you for a short pitch in which you address:

· Why does the variation between physical customer contact and telephone contact suit you?

· What motivates you to work at a bank?

· Why do you see this position as the ideal next step in your career?

Unfortunately, we cannot process your application without a pitch.

The application process includes, among other things, an application event at our head office in Utrecht. The event starts at 10:00 AM and ends around 1:00 PM. You will hear on the same day whether you have proceeded to the next round.

Would you like to ask substantive questions about the position first? Then you can contact:

· Joyce van Heesch, Resources Coordinator, via joyce.van.heesch@rabobank.nl

· Marjolein van den Berg, Recruiter, via marjolein.van.den.berg@rabobank.nl

· You can find answers to frequently asked questions at https://rabobank.jobs/nl/veel-gestelde-vragen

· A reliability check is part of the procedure

· We respect your privacy