ICT Helpdesk Assistant

Would you like to work in IT at a top clinical hospital? As an experienced ICT helpdesk employee, you are the first point of contact for colleagues with questions about their digital workplace. You help users move forward, resolve malfunctions and contribute to reliable care.

• You process reports that come in via the portal, telephone, e-mail and direct contact with users.
• You resolve as many incidents as possible independently, both remotely and on location.
• You support colleagues and various resolution groups in handling complex questions and malfunctions.
• You provide support in the area of hardware, software and telephony within the standard workplace.
• You regularly visit departments to help users in person and ensure excellent service to end users.
• You improve the quality of execution and make improvement proposals.
• You analyse and resolve first-line incidents and technical support requests.
• You identify structural problems and prepare reports on the activities of the service desk.

• You take ownership of your work and stand behind what you do.
• You maintain an overview, see what is needed, and take action - even in complex situations.
• You actively seek collaboration and coordinate your work well.
• You work with respect and attention for patients, colleagues, and interns.
• You take charge of your development and continue to improve yourself.
• You are open to innovation and apply new ways of working or technology where it adds value.

At MMC, we let attention for people and innovation come together. We see you as a professional and as a person, with your own talents and stage of life.

This means:

• Attention to who you are so that you feel seen and supported, with room for development and choices that fit your life.
• An open and safe environment in which we build together for the care of today and tomorrow.
• Space to do your work your way, to think along, and to take responsibility.

Curious how we put this into practice? Read more in our annual document.

• Excellent employment conditions according to the Cao Ziekenhuizen, supplemented with attractive extras for your development, vitality, and a healthy work-life balance.
• Salary according to FWG scale 45 (maximum €4,346.00 gross per month based on a 36-hour working week) in accordance with the generic job profile ICT Specialist D.

For every employee we intend to hire, we check references, request a VOG (Certificate of Good Conduct), and check the professional register (if applicable).

The job interviews will take place on 24 November between 08:00 and 11:00 or between 14:00 and 17:00. We would appreciate it if you could take this into account and keep this date free.