Winkel Service Expert

• You have MBO working and thinking level, with at least 5 years of relevant work experience within a Jumbo supermarket as an Assistant Team Leader, Specialist, or Team Leader.

• You have excellent communication skills, so that you can address our customers and colleagues well.
• You have a love for customers and stores and possess a lot of empathy.
• You are good at understanding complex and large amounts of information to solve problems.

• A gross salary between €3,200 - €3,800 per month (based on 40 hours).
• 24 vacation days, with the possibility to buy or sell vacation days and 8% holiday allowance. You build up a pension through participation in the Bedrijfstakpensioenfonds voor het levensmiddelenbedrijf.
• If you work full-time (40 hours per week), you take 3 ATV hours every week. As a result, you effectively work 37 hours per week. Do you work less than 40 hours per week? Then your ATV hours will be calculated pro rata.
• An allowance for your travel expenses (€ 0.21 cents per kilometer with a max. of 35 kilometers one way). We like to work together in the office, but you can also work partly from home.
• Room for entrepreneurship, growth, and development. Not only in your job but also via our Jumbo Academy, online training via GoodHabitz, and with a training budget.
• A (di)verse lunch in our Foodcafé, good coffee, and fresh fruit. For a small fee, you can exercise in our Jumbo Gym.
• Various colleague discounts, such as a 10% discount on your groceries (max. € 325 per year), participation in our collective health insurance, and great discounts via Benefits at Work.

Do you want to know more about our employment conditions? Click here.

At Jumbo, we do everything we can to offer delicious, affordable, and responsible food for everyone. As a Winkel Service Expert, you work on this daily by helping stores quickly and effectively with their questions, reports, and complaints. Stores know how to find you when they are stuck; you then investigate what is happening and ensure the report reaches the right person. By investigating questions, monitoring progress, and solving problems, you help our stores move forward every day.

• Answer questions and reports from stores and ensure a quick solution.
• Carefully register reports in the system and keep the progress up-to-date.
• Investigate what is happening behind a question or complaint and initiate the correct actions.
• Collaborate with colleagues and other departments to help stores as well as possible.
• Monitor outstanding reports and ensure that agreements and resolution deadlines are met.
• Proactively inform stores about the status and progress of their report.
• Assess reports or complaints together with the involved departments.
• Identify recurring questions, complaints, and bottlenecks from the stores.
• Make suggestions for improvement that help both the Store Service and the stores better.
• Contribute to high store satisfaction by handling questions correctly the first time.
• By handling questions correctly the first time, you contribute to satisfied colleagues in the store.

Together we are Jumbo: This is where you will come to work

A lot happens at Jumbo: no two days are the same, we switch gears quickly, and we look at how we can do things better every day for our customers and colleagues. We encourage you to see opportunities and take initiative in matters that contribute to our objectives. With an informal working atmosphere, room for initiative, humor, and fun, you will work at Jumbo with a smile every day.