Customer Success Implementation Consultant

• Fluent in Dutch and English, both spoken and written

• German is a plus

Work with the largest M&A firms in the Netherlands. Build strong client relationships. Grow within Customer Success.

At Virtual Vaults, you guide clients such as BDO, Deloitte, and Marktlink during some of the most important moments in their work: mergers, acquisitions, and real estate transactions.

As a Customer Success Implementation Consultant, you form the bridge between sales and long-term customer success. After a client has chosen Virtual Vaults, you ensure successful onboarding, rapid adoption, and maximum customer value.

Not a traditional support function, but a complex role in which client contact, consultancy, technology, and project management converge.

For ambitious professionals who want to grow within Customer Success, this position offers an excellent foundation for a further career towards more strategic client responsibility.

*Research shows that male candidates often feel confident enough to apply when they meet approximately 60% of the job requirements, while female candidates typically only apply when they meet all criteria. If this role truly fits you, but you are doubting whether you meet every requirement, we would still love to hear from you.

Virtual Vaults is the market leader in Virtual Data Rooms within the Benelux and is growing rapidly within Europe.

Our software is used by corporate finance advisors, private equity firms, law firms, investors, and real estate professionals. Every day, we support organizations during complex transactions where security, speed, and collaboration are crucial. You will work with professionals involved in multi-million euro acquisitions and strategic deals.

Our account executives help clients make the right choice. After that, you take over. You ensure that clients start successfully, set up their workflow optimally, and can work independently with Virtual Vaults.

Within the customer journey, you play an important role in the phases:

• Implementation

• Platform adoption

• Realizing maximum customer value

With your guidance, clients experience the added value of our platform more quickly and are optimally prepared for their deal processes.

• Actively contributing to an excellent customer experience

• Guiding new clients during their implementation

• Helping deal teams optimally set up their environment within our platform

• Identifying opportunities and risks during the deal to ensure the process runs as efficiently as possible

• Training and supporting users in the use of the platform

• Advising clients on best practices within the Virtual Data Rooms and Workspaces

• Stimulating platform adoption

• Analyzing client questions and translating them into practical solutions

• Collaborating with Sales, Product, and Development

• Have at least 2 years of relevant work experience within hospitality, services, customer success, account management, events, or consultancy

• Have a higher professional/academic (HBO/WO) level of work and thinking

• Get energy from client contact

• Communicate professionally

• Can switch quickly between different clients and projects

• Are analytical and quickly understand complex situations

• Dare to take responsibility

• Want to build a career within Customer Success

Experience within SaaS, M&A, or finance is a plus, but certainly not a requirement. We are happy to teach you the specifics of our market.

• Salary between €3,300 and €4,500, depending on experience

• Employment between 32 and 40 hours per week

• 27 vacation days

• 100% pension contribution paid by Virtual Vaults

• NS Business Card for commuting, or a travel allowance of 25ct per kilometer (for a travel distance of 10+ km).

• Training budget for personal and professional development

• A professional, ambitious, and informal working atmosphere

• Fun company events and team outings

• Daily fresh lunch and fruit

• Step 1 - Teams call with our recruiter (30 min)

• Step 2 - Interview at the office with our CCO and Head of Customer Success (60 min)

Disclaimer for recruitment agencies: Virtual Vaults does not accept unsolicited CVs or candidate profiles. Without a prior written agreement, all submitted profiles become the property of Virtual Vaults and there is no right to any compensation.