Sales Operations Coordinator DACH

Working with us means working in a growing, healthy international organization where lines are short and the atmosphere is open. In your role, you get the chance to make a real impact with your ideas and expertise. There is plenty of room to share your opinion and, even more importantly: things are actually done with what you contribute. Together with a close-knit and committed team, you work towards great results.

• A market-conform salary, tailored to your knowledge and experience

• No less than 29 vacation days. From age 35, you receive an extra vacation day every 5 years. Have you not been sick for an entire year? Then you receive 3 extra vacation days

• A good pension scheme in which we take 60% of the premium

• €250 annual budget to support an initiative, association, or charity of your choice

• Room to grow: through training and career advancement opportunities, we stimulate your development. Unlimited access to the online learning platform GoodHabitz, so that you can continuously develop based on your own interests

• We find vitality important: exercise with a discount and benefit from our bicycle plan

• And last but not least: you receive a 20% discount on all our products

As a Sales Operations Coordinator, you are the connecting link between the Account Managers, our customers, and the rest of the organization. You ensure that the entire order process - from request to delivery - runs smoothly and efficiently. Is something not going as planned? Then you jump right in and arrange a suitable solution. Promotional orders also fall under your responsibility, such as discount actions, product introductions, or other campaigns. You plan and coordinate these actions down to the last detail, so that everything proceeds on time and according to agreement.

• You follow up on orders from start to finish and coordinate delivery in collaboration with customers and colleagues from purchasing, field sales, warehouse, and logistics

• Together with the Account Manager, you prepare quotations and process price agreements or bonus conditions in SAP

• You actively monitor the timely arrival of stock and intervene quickly when there are deviations from the expected schedule

• You communicate with customers regarding products, availability, and alternatives when necessary

• You keep sample orders accurately tracked

• You create new customer accounts in SAP

• You fill in documents for customers, such as information about products and quality

• You carry out customer-oriented actions with an eye for detail, accuracy, and customer satisfaction

• You handle inquiries and complaints, both in writing and by telephone

• You work together with finance to investigate and resolve payment discrepancies

• You are available 36 to 40 hours per week

• You have experience in a similar role

• You are organizationally strong, service-oriented, and proactively respond to the needs and signals of customers

• In this position, you will regularly deal with peak moments in which multiple challenges arise simultaneously. It is therefore important that you maintain an overview, can prioritize clearly, and coordinate effectively

• You possess an MBO level of work and/or thinking.

• You have excellent command of the German language, both spoken and written. Additionally, you speak and understand Dutch. Knowledge of the English language is a plus

• You have a talent for planning and organization and ensure that everything runs smoothly. With your structured approach, you maintain control and ensure satisfied customers