Senior ICT Servicedesk Employee

• Contract: You will receive a one-year contract with a view to extension and a permanent contract for 32 to 36 hours per week.
• Salary: You will receive a gross salary from € 3,463 to max € 4,914*, which we would, of course, like to discuss with you during the employment conditions interview.
• Days off: You can use 144 vacation hours and 57 hours of Personal Life Stage Budget (PLB) per year to take time off when it suits you and in consultation with your supervisor (based on 36 hours).
• Work extras: Additionally, you will also receive an 8.33% holiday allowance and an 8.33% year-end bonus, together amounting to approximately two extra monthly salaries per year!

*(based on 36 hours, FWG 50, Cao-Ziekenhuizen)

As a Senior ICT Servicedesk employee, you ensure that the day-to-day activities at the servicedesk run smoothly. You keep track of incoming tickets, distribute the work and help colleagues set priorities. At the same time, you are yourself involved in solving complex ICT issues.

You are the go-to person for your team. Is a colleague stuck on an outage or a request? Then you think along with them, ask the right questions and help find a solution. When necessary, you take over a ticket yourself or liaise with second-line support.

• You coordinate the daily activities and ensure a clear schedule and division of tasks.
• You monitor the progress of tickets and ensure that customer queries are handled according to the agreed ITIL processes.
• You support colleagues with complex ICT questions and provide feedback to help them move forward.
• You report bottlenecks in service delivery and take the initiative to improve processes and working methods.
• You participate in ICT projects and take responsibility yourself for the execution of smaller projects or sub-projects.
• You monitor the quality of the service desk and ensure that employees are helped well and in a timely manner.
• You participate in the availability services.

You also support patients with MijnFrisiusMC. Through this digital patient portal, patients can view their medical data. Together with your colleagues, you help them with technical and functional questions, either by telephone or in person at the Digiplein in the hospital.

In this position, you will be given the space to contribute your ideas for better service delivery. You do not only look at solving today's reports, but also think along about how the team can work smarter and more pleasantly.

You will be working in a friendly, close-knit team of around twenty ICT Servicedesk employees, spread across two locations. The atmosphere is informal, and you'll quickly notice that colleagues enjoy helping each other and that there's plenty of laughter in the workplace. Many team members share the same interests and are enthusiastic about technology.

At our Servicedesk in Heerenveen and Leeuwarden, you'll work in a dynamic environment with more than 300 applications, over 4,300 workstations and around 7,000 users. That makes the work varied and challenging. The department has several flex desks, so you'll sit in a different spot each time and easily come into contact with colleagues. You seek collaboration with second-line support and other ICT teams; you know how to find each other quickly and can therefore switch gears easily when needed. Within the team, you work independently but help each other whenever an issue becomes more complex. As a senior, you are an important point of contact for your colleagues.

As a senior, you help colleagues to reach solutions themselves. You enjoy sharing your knowledge, provide feedback in a pleasant manner, and dare to address people when necessary. In doing so, you are clear, involved, see what has priority, and are focused on collaboration.

You think analytically and enjoy finding out where a problem originates. You take initiative when you see that something can be improved and understand how important good ICT support is for employees and patients.

• Folmer Dalstra (Senior ICT servicedesk): 058 288 8477.
• Andries Hoekstra (senior ICT servicedesk): 058 288 8477.
• Nynke Schipper (teamcoördinator ICT Servicedesk): 058 288 8477.

We find it important to assess every application carefully. Due to the go-live of Epic Plus, our response may take slightly longer than you are used to from us. Thank you for your patience!

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Become enthusiastic? Apply via the button below!

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You will automatically receive a message from our system informing you that we have received your application.

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You will be invited for an interview, where you will get to know Frisius MC and the position better, and we will get to know you!

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If we are both positive, we would like to schedule an employment conditions interview with you!

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You will meet your new colleagues and get acquainted with the ward and Frisius MC. Welcome!

Then please contact our recruiter!

Position Recruiter

Phone number 058-2866277

Email address Send a message

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