IT servicepoint employee (junior - medior)

• A completed MBO 4 ICT education or an MBO 3 ICT education with at least 6 months to 1 year of relevant work experience.

• Good command of the Dutch and English languages, both spoken and written.

• Experience with or knowledge of Active Directory, hardware, software, and service desk activities.

• Strong communication skills and a customer-oriented attitude.

• A proactive work attitude and an eye for quality.

Do you want to be *the* point of contact for colleagues with IT questions? As an IT Support Specialist, you will help internal employees with various IT-related questions and problems. Together with a team of internal and external colleagues, you will ensure that incidents are resolved quickly and in a customer-oriented manner via telephone, chat, Teams, and the service portal. Thanks to your proactive attitude and customer-oriented approach, you will make an important contribution to an optimal user experience.

As an IT Support Specialist, you are the first- or second-line point of contact for all IT-related questions from employees. You support users with various IT challenges and actively think along about structural improvements to prevent future problems.

• Receiving, registering, and resolving IT reports via telephone, chat, Teams, and the service portal.

• Supporting incidents regarding hardware, software, Active Directory, and KPN services.

• Installing, configuring, and issuing laptops, smartphones, and other IT resources.

• Correctly registering incidents, changes, and solutions.

• Drafting and maintaining clear work instructions and documentation.

• Identifying trends, recurring malfunctions, and opportunities for improvement.

• Collaborating with internal service groups and colleagues to resolve complex incidents.

• Contributing to high customer satisfaction through professional and service-oriented service.

We are looking for an IT Support Specialist who can work independently but also functions well within a team. You are customer-oriented, professional, and enjoy supporting colleagues as effectively as possible.

You recognize yourself in the following characteristics:

• Communicatively skilled: you communicate clearly, correctly, and in a timely manner.

• Analytical and solution-oriented: you solve problems efficiently within the set timeframes.

• Careful and accurate: you register reports, changes, and solutions correctly.

• Customer-friendly, customer-oriented, and empathetic: you provide service with a smile and think from the user's perspective.

• Flexible and professional: you can empathize well with the customer and switch easily between different tasks.

• Proactive and alert: you identify recurring problems and suggest improvements.

• Independent and well-organized: you take responsibility for your own tasks and think along about process improvements.

• Team player: you work pleasantly with colleagues and contribute to a positive working atmosphere.

• Able to work independently from home when necessary.

• Flexible availability during weekdays and periodically available for evening and Saturday shifts.