Jobs in the Netherlands, in English.

Customer Support Specialist - Remote Benelux

Remote, Amsterdam·Part-time·Added 9 months ago (last checked 2 Nov)

Upway

6 open roles

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Our summary

Salary: €1,800 - €2,100 a month
Work mode: Remote (Amsterdam)
Contract: Part-time
Languages: Dutch

Skills

E Bikes

This job advert was originally written in Dutch.

Requirements

What we're looking for

We are not looking for "the perfect CV," but rather for someone with the right energy and drive to make our customers happy and to grow along with us.

✅ You have:

Experience in customer service or a customer-oriented role

Strong communication skills, both spoken and written

Excellent Dutch and English

A solution-oriented mindset and a great sense of responsibility

A desire to take initiative and make things better

💡 Plus points:

Interest in sustainable mobility or bicycles

Experience with logistics or operational processes

Affinity with automation and process improvement

Pay & benefits

What you'll get

At Upway, you don't just get a job, but also the chance to make an impact in a dynamic, international scale-up.

🌍 Working on a mission that matters: more sustainable mobility

🚲 A product to get excited about: e-bikes!

🧠 A fully remote job with plenty of autonomy and room for initiative

🤝 A close-knit, international team that supports each other

🚴 Ready to help build the mobility of tomorrow?

💰 Salary: €1,800 – €2,100 net per month (part-time)

Apply today and help us get customers even happier on their e-bikes.

Join the ride!

The role

📍 Fully remote
🕓 4 days per week - from 1 PM to 8 PM each time
📅 Working days: Mon-Fri-Sat-Sun or Mon-Thu-Fri-Sat
🗣️ Dutch + English

🚲 About Upway

At Upway, we make e-bikes accessible to everyone.

We buy, refurbish, and sell electric bikes throughout Europe, giving thousands of bikes a second life. In this way, we make sustainable mobility more affordable and easier.

Since our start in 2021, we have grown rapidly into an international scale-up active in 9 countries, supported by investors such as Sequoia, Exor, and Korelya Capital.

To continue growing, we are looking for a Customer Support Specialist who helps our customers in Belgium and the Netherlands with fast, clear, and human support.

What you'll do

You are the voice and ears of Upway: you help customers on their way, answer their questions, and work together to find the best solution. In doing so, you think not only along with the customer, but also with our team: how can we make processes smarter, faster, and better?

🚀 What you will do:
Communicating with customers via email and chat - friendly and professional

Analyzing and solving problems and questions, potentially together with our logistics and operational teams

Actively contributing to an excellent customer experience, at every contact moment

Administrative follow-up of orders and files

Thinking along about improvements and automations in our internal operations

Coordinating with suppliers and partners to strengthen our service