Customer Lead

• HBO/WO working and thinking level

• Experience with Microsoft workplace services and cloud environments is required

• Strong writing and speaking skills in Dutch and English

• 2–5 years of experience in a customer-oriented role (customer support, service delivery, account support, or similar)

• Strong in structuring, safeguarding, and maintaining control

• Decisive personality: you take action and manage strictly against agreements

• Customer-oriented, but not customer-subservient: you safeguard responsibilities

• Strong in communication, both towards operational levels and management. Hierarchy does not intimidate you

• Commercial insight: you can understand and interpret RFCs

At Digital Survival Company, it is not just about work, but about an environment in which you can grow, build, and make an impact.

• A permanent employment contract

• A close-knit team with a 'digital family' culture

• The opportunity to work on both customer-oriented and internal improvement projects

• A challenging full-time role (40 hours) within an innovative and growing organization

• A salary range of €5000,- to €6500,- based on experience;

• A lease car or a mobility budget

• Daily freshly prepared, varied lunch at the office

• 25 vacation days and 8% holiday allowance

• Annual bonus based on objectives and company results

• A contribution for the home working environment

• A premium-free pension with an excellent survivor's scheme

• A study budget to further develop yourself by attending workshops and training

Control. Results. Responsibility.

Are you a service manager in IT services, or do you have demonstrable experience in this role and want to take this to a higher level together with us in the role of Customer Lead at Digital Survival Company?

Digital Survival Company is a Managed Services Provider and we are looking for a Customer Lead who takes ultimate responsibility for successful delivery. Knowledge of Cloud and Infra is a requirement.

As Customer Lead, you are the one who ensures that what has been agreed is actually delivered. Within scope, with clear responsibilities and without noise. You maintain control over ongoing customer trajectories, monitor agreements, and adjust where necessary.

You are primarily responsible for successful execution, not for sales and not for "keeping the customer happy at any cost."

As Customer Lead, you are the owner of the customer delivery.
You oversee the collaboration between the customer and internal teams and ensure that processes, responsibilities, and expectations are and remain crystal clear.

You:

• Translates customer questions into concrete actions

• Monitors progress, scope, and responsibilities

• Manages strictly against agreements and intervenes when trajectories threaten to derail

• Customer-oriented, yes, but always from a position of professional control and grip.

You are the fixed point of contact for your customers for everything regarding ongoing services and changes.

• You safeguard agreements, processes, and responsibilities and hold people accountable for them

• You prevent responsibilities from landing with us unjustly

• You translate RFCs and customer requests into clear internal actions and decision-making

• You monitor scope, impact, and feasibility

• You signal risks, bottlenecks, and dependencies and actively manage these

• You communicate factually and clearly, also towards customer management

• You recognize commercial opportunities as a result of delivery (not as an end in itself)

You work independently and have your own customer portfolio. You are not a link between parties, but the director.

You manage without hierarchical power, dare to make decisions, and feel responsible for the final result

• you want grip on delivery

• you take ownership

• you bring calm to complex customer relationships

• and you do not share responsibility, but take it

• primarily work in a service-oriented manner as a Customer Success Manager in pre-sales and want to continue doing this

• get energy from pre‑sales and demos

• primarily advise instead of taking action

• avoid conflicts or difficult conversations

• have no experience in Cloud and Infra