Customer Success Specialist (Dutch)

• Bachelor's degree

• Affinity and/or experience with technology

• You speak fluent Dutch and English

• You have a get-things-done mentality and a proactive attitude.

• You enjoy taking full ownership of a project or a problem

• You enjoy building and maintaining new relationships

• You have strong analytical thinking and connection-making skills 

• Bonus points for experience with customer communication

• Bonus points for another European language (German, Spanish, Portuguese, or French)

• Impactful role

• International working environment and flat organization

• Company laptop

• Growth opportunities within the company

• Competitive salary

• Pension scheme

• Flexible holiday policy

• 25 paid vacation days (and an extra day off on your birthday)

• Healthy lunch at the office

• Fun team outings to enjoy together outside of work

Have you ever ordered food via the website, app, or in the store of New York Pizza, Spare Rib Express, or Bakker Bart? Then you have already used S4D's software solution!

We are a young and ambitious SaaS scale-up transforming quick-service restaurant chains with our omnichannel solution. We are looking for a Customer Success Specialist to ensure that our partners, such as New York Pizza, Spare Rib Express, Papa John's, Bakker Bart, and Pizza Hut, can work successfully with our software solution.

As a Customer Success Specialist, you will be part of our Operations Team. You are the bridge between our developers and our customers (such as store owners or headquarters) and help them to use the system optimally. This can range from resolving technical questions to providing support in using our software. Your tasks vary from preparing meetings with our customers to installing our software in stores. You are the most important link in the relationship with the customer, and their success is your primary goal.

You are responsible for the successful implementation of our software. You have daily contact with various departments of the headquarters of diverse restaurant chains and simultaneously build relationships with franchisees. You provide support to the customer with complex problems that the 1st-level team cannot resolve. With new partners, you work together with the Growth team to ensure that onboarding proceeds successfully. Internally, you work together with the Product team to ensure that our software aligns with the needs of our partners.

Of course, you won't do this alone; the other Customer Success Specialists, the Head of Operations, the COO, and even our CEO are there to help you grow. Together, we make our partners' operations successful with our software solution. S4D is a fast-growing company, so there are plenty of opportunities for advancement.