Customer Success Manager (Dutch)

• HBO or WO degree

• Demonstrable experience in Customer Success, Account Management, or Project Management (preferably in a SaaS environment)

• Affinity and/or experience with technology

• You speak fluent Dutch and English

• You have a get-things-done mentality and a proactive attitude.

• You enjoy taking full ownership of a project or a problem

• You are strong in relationship management and know how to conduct a strategic conversation at a management level.

• You have analytical insight and can effectively draw connections between customer feedback, software, and operations

• Bonus points for experience guiding teams or colleagues

• Bonus points for another European language (German, Spanish, Portuguese, or French)

• Impactful role at one of the fastest-growing companies in the Netherlands

• International working environment and flat organization

• Company laptop (Apple)

• Growth opportunities within the company

• Competitive salary

• Pension scheme

• Flexible holiday policy

• 25 paid vacation days (and an extra day off on your birthday)

• Healthy lunch at the office

• Fun team outings to enjoy together outside of work

Have you ever ordered food via the website, the app, or in the store of New York Pizza, Spare Rib Express, or Bakker Bart? Then you have already used S4D's software solution!

We are a young and ambitious SaaS scale-up transforming quick-service restaurant chains with our omnichannel solution. We are looking for a Customer Success Manager who ensures that our partners, such as New York Pizza, Spare Rib Express, Bakker Bart, and Pizza Hut, can work successfully with our software solution.

As a Customer Success Manager, you are responsible for the success of our customers. You are part of our Operations Team and play a crucial role in building and maintaining sustainable relationships with our key accounts, such as the headquarters of New York Pizza, Spare Rib Express, Bakker Bart, and other large restaurant chains.

You are the strategic point of contact for these customers within S4D and work closely with various internal teams to ensure that our software solution aligns seamlessly with their business processes. This includes translating customer needs into practical implementations, guiding and introducing new developments, and solving technical or operational challenges in collaboration with our developers, the Product team, and Customer Support.

In addition to your work with customers, you also provide direction to the work of our Customer Success Specialists. You help them grow, monitor the quality of customer relationships within the team, and contribute to the further development of our processes regarding customer satisfaction.

Of course, you don't do this alone; the other Customer Success Specialists, the Head of Operations, the COO, and even our CEO are there to help you grow. Together, we make our partners' operations successful with our software solution. S4D is a fast-growing company, so there are plenty of opportunities for advancement.