Customer Project Manager (Sr.)

• HBO working and thinking level, preferably in a technical, commercial, or business administration direction.

• At least 7 years of demonstrable experience in a role where project management forms the primary responsibility.

• Demonstrable experience in independently leading complex, multidisciplinary customer implementations, including responsibility for scope, planning, budget, risks, stakeholder management, and delivery.

• Knowledge of telecom, connectivity, ICT, and managed services solutions.

• Extensive experience with stakeholder management within organizations where multiple internal and external parties collaborate.

• Experience with project governance, progress reporting, risk management, and managing escalations.

• Strong communication and advisory skills and the ability to bring different interests together and create support.

• A structured, result-oriented, and customer-oriented way of working, in which you take independent responsibility and show initiative.

• The willingness to share your knowledge and experience and support fellow project managers in their development.

• Good command of the Dutch and English languages, both spoken and written.

• Experience with Microsoft 365, including Excel, Word, and Outlook.

• Knowledge of Microsoft Dynamics Sales is a plus.

• A PRINCE2 Foundation and/or ITIL Foundation certification is a plus.

A VOG (Certificate of Good Conduct) is mandatory for this position. The application will be started by DELTA after the employment contract has been signed. The costs for the VOG will be reimbursed by us.

• A salary between € 3,714 and € 5,306 gross per month (based on 40 hours), matching your experience and impact;

• A Benefit Budget of 15.17% on top of your salary, including 8% holiday allowance and the value of 7 extra non-statutory holiday days - freely spendable on extra income, leave, or other employment conditions that suit you. Think, for example, of the tax-efficient repayment of your student debt, investing in making your home more sustainable, or working on your vitality;

• An annual bonus of up to 3% of your annual salary, linked to your individual performance;

• 20 vacation days per year, with the flexibility to purchase extra days via your benefit budget;

• A good pension pot for later. Together, we invest in your future and that of your loved ones: DELTA Fiber covers the largest part of the premium (18.97% vs. 8.13%), so that with a small personal contribution, you build towards the future without worry, including partner pension and protection in case of disability;

• Opportunities for working from home with room to organize your work week flexibly (in consultation with your manager);

• Unlimited access to training and education via our own DELTA Fiber Academy;

• Room to develop yourself and grow within the organization.

Within DELTA Zakelijk, we help business customers with reliable and future-proof data, ICT, and telecom solutions. From SMEs+ to large business organizations: our customers rely on solutions that align with their needs AND on smooth implementation. Within the Service Delivery department, we work closely with (Key) Account Management, Sales Engineering, Sales Support, and Business Customer Service, among others, to successfully realize complex customer solutions.

As a Senior Customer Project Manager, you are responsible for independently leading complex and large-scale customer implementations. You operate at the intersection of commerce, technology, and operations and take control of the entire project, from planning and execution to delivery and evaluation. In doing so, you monitor quality, progress, budgets, and risks and ensure that customers, internal teams, and external partners collaborate effectively. Additionally, you fulfill an important role within the project management team, where you use your expertise to support colleagues and further professionalize our ways of working.

• Independently leading and coordinating complex, multidisciplinary customer implementations, where you are responsible for scope, planning, budget, quality, risks, and successful delivery.

• Drafting, monitoring, and adjusting integral project plans, including milestones, resources, and dependencies, and timely preparing decision-making in case of deviations or changes.

• Acting as the central point of contact for customers and internal stakeholders, where you manage expectations, connect different interests, and ensure clear communication throughout the entire project.

• Identifying and resolving bottlenecks and escalations, where you proactively switch between involved departments, suppliers, and management to safeguard progress and customer satisfaction.

• Setting up and monitoring project governance, including progress reports, decision-making, and following up on actions, risks, and agreements made.

• Coaching and supporting fellow project managers and contributing to the improvement and standardization of project methodologies, processes, and ways of working within Service Delivery.

You are an experienced project manager who maintains an overview when projects become complex and interests diverge. You know exactly what is needed to successfully realize a large-scale customer implementation and take independent control in doing so. You work in a structured manner, set clear priorities, and maintain control over planning, budget, and quality. In addition, you look beyond daily progress: you recognize risks before they become problems, think in solutions, and dare to prepare decisions or address stakeholders when agreements are not met.

With your communication skills and organizational sensitivity, you know how to connect customers, technical specialists, commercial teams, and management. You understand that a successful implementation is not just about meeting deadlines, but also about trust, collaboration, and satisfied customers. You are persuasive where necessary, remain constructive when interests clash, and bring others along with your approach. Moreover, you enjoy sharing your knowledge and experience with colleagues and get energy from together improving the quality and professionalism of our project management.

At DELTA Fiber, we are building the digital infrastructure of the Netherlands - and that comes with employment conditions that are just as strong and future-oriented as our network. This means everything is well-arranged for now and for later. Therefore, you can count on us for, among other things: