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Senior Service & Process Specialist

On-site in Amsterdam·Full-time·Added today (last checked 28 Oct)

De Bijenkorf

87 open roles

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Our summary

Contract: Full-time
Languages: Dutch

This job advert was originally written in Dutch.

Requirements

What we're looking for

We are looking for a strategic, analytical, and communicative specialist who gets enthusiastic about improving customer processes.

You recognize yourself in the following:

You have a university-level (WO) working and thinking level and extensive experience in process optimization, service improvement, or consultancy (min. 5 years).
You possess strong analytical skills and know how to convert data into effective solutions.
You take initiative, think creatively, and know how to bring colleagues along during changes.
You enjoy collaborating with different disciplines and stakeholders.
You act according to the Bijenkorf values: creative, personal, open, inclusive, and sustainable.

Languages

Hard requirement:
You have excellent command of the Dutch language.

Pay & benefits

What you'll get

Based on full-time employment (40 hours per week), you can count on the following in accordance with our CAO:

A gross monthly salary between € 3,943 and € 5,632 (scale 10)
30 vacation days
A personal vitality budget of up to € 500 per year
Travel allowance or NS Business Card
Pension scheme
Profit sharing
20% staff discount at De Bijenkorf

The role

As a Senior Service & Process Specialist, you are responsible for policy development, process optimization, innovation, and project management within the KCC.

What you'll do

Policy & governance

Innovation & quality improvement

Project management & collaboration

A workday in this role

What you will do

Drafting and translating strategic policy into clear and applicable procedures.
Advising on compliance, legislation, and quality requirements.
Ensuring that policy contributes to customer satisfaction, efficiency, and long-term results.
Performing analyses, reporting, and providing improvement advice regarding customer processes.
Translating developments and trends into innovative solutions for the KCC.
Stimulating creativity and experimentation within the team, such as developing new service flows or automation solutions.
Leading multidisciplinary projects with an impact on multiple customer channels.
Actively sharing knowledge and best practices to accelerate learning and improvement.
Building and maintaining a network within and outside the organization to stimulate innovation.
Start of the day: You analyze recent customer insights and KCC performance to identify opportunities for improvement.
Morning: Strategic consultation with operational teams regarding process optimizations.
Afternoon: Working session with Tech or suppliers regarding new functionalities or improvement projects.
Late afternoon: You work on policy documents, business cases, or implementation plans.
End of the day: You provide updates to stakeholders and plan next steps for ongoing projects.

About De Bijenkorf

Industry: Retail

In their own words

About the company & team

The KCC of De Bijenkorf is an innovative, data-driven, and customer-oriented department where we strive for excellent service, efficient processes, and high customer satisfaction.

You work closely with a wide network of colleagues in Operations, IT, Tech, Digital, Stores, and external partners. Thanks to your expertise, processes become smarter, more customer-centric, and future-proof.

All open roles at De Bijenkorf