Senior Customer Service Representative

• Willingness to quickly acquire knowledge of our products, systems, and processes through an extensive onboarding program.

• Affinity with customer contact and service delivery via multiple channels.
• Collaboration
• Customer focus
• Communication
• Creativity
• Stress resistance

Hard job requirement:

• HBO (Higher Professional Education) level of working and thinking.

• Proficiency in the Dutch and English languages

Based on full-time employment (38 hours per week), you can count on:

• A gross monthly salary between €2,589.-
• 25 vacation days
• Travel allowance or NS Business Card
• Pension scheme
• Profit sharing
• Holiday allowance
• 20% staff discount

• You are the point of contact and knowledge source for customers and colleagues in the store.
• You handle questions, comments, returns, and complaints in a professional and solution-oriented manner.
• You proactively advise customers on products and the ordering process to prevent issues.
• You handle complaints independently, including financial compensations and corrections within your authority.
• You communicate clearly, customer-friendly, and independently, both orally and in writing.
• You also know how to remain professional and resilient even in the face of conflicting interests.
• You continuously build up knowledge of new products, processes, and services.
• You actively share knowledge with colleagues to structurally improve service delivery.
• You identify deviations and bottlenecks within the customer journey.
• You contribute ideas, based on available data, regarding a more efficient and customer-friendly design of service processes.

You participate in improvement projects, often crossing domain boundaries.