HBO Stage: Customer Service PACCAR Parts Europe

Are you curious about how an international parts organization works behind the scenes? And do you enjoy thinking along about how things can be smarter and better? Then this internship at Customer Service of PACCAR Parts Europe is for you! As an intern, you will participate in an international team. This team is the first point of contact every day for dealers and internal colleagues. You will do what your colleagues do from day to day. This way, you will quickly learn how the team works and what information everyone needs. In addition, you will take on your own improvement project, for example, improving our documentation and information provision. Your fresh perspective is welcome. You will be given the space to ask critical questions and think along. Please feel free to ask why we do something in a certain way and if it could also be done differently.

• You will participate in the daily work of Customer Service. For example, you will answer questions about the availability of parts and assist with orders, returns, and complaints;
• You will see where processes or information processing can be improved and bring this to attention;
• You will map out processes and record them in clear work instructions and process flows. This ensures everyone works with up-to-date and clear information;
• You will think along about practical solutions, such as better documentation structure, reporting, or smart automation and AI.

• You will participate in the daily work of Customer Service. For example, you will answer questions about the availability of parts and assist with orders, returns, and complaints;
• You will see where processes or information processing can be improved and bring this to attention;
• You will map out processes and record them in clear work instructions and process flows. This ensures everyone works with up-to-date and clear information;
• You will think along about practical solutions, such as better documentation structure, reporting, or smart automation and AI.

• You will participate in the daily work of Customer Service. For example, you will answer questions about the availability of parts and assist with orders, returns, and complaints;
• You will see where processes or information processing can be improved and bring this to attention;
• You will map out processes and record them in clear work instructions and process flows. This ensures everyone works with up-to-date and clear information;
• You will think along about practical solutions, such as better documentation structure, reporting, or smart automation and AI.

• You will participate in the daily work of Customer Service. For example, you will answer questions about the availability of parts and assist with orders, returns, and complaints;
• You will see where processes or information processing can be improved and bring this to attention;
• You will map out processes and record them in clear work instructions and process flows. This ensures everyone works with up-to-date and clear information;
• You will think along about practical solutions, such as better documentation structure, reporting, or smart automation and AI.