Are you interested in customer experience, data analysis, and organizational improvement? Do you want to discover how an international aviation organization uses customer feedback to continuously improve its services? Then we have a challenging internship for you.

Within Component Services of KLM Engineering & Maintenance, the customer is central. Every day, we support airlines all over the world with the availability and maintenance of aircraft components. To further improve our services, we actively collect customer feedback, including through our Net Promoter Score (NPS) measurements, customer conversations, and operational evaluations.

During this internship, you will work on an important question:

How can we better utilize customer feedback and Customer Experience insights to structurally improve our services?

You will investigate what our customers value, where opportunities for improvement lie, and how we can translate these insights into concrete actions within the organization. In doing so, you will look not only at figures and feedback, but also at processes, collaboration, and the way customer centricity is anchored within Component Services.

What will you do?

The core of your internship lies in the field of Customer Experience (CX) and customer feedback. You will analyze NPS results, customer feedback, and other available customer insights to identify patterns, trends, and opportunities for improvement. Subsequently, you will help us translate these insights into actions that contribute to a better customer experience.

Topics you can work on include:

Analysis of NPS results and customer feedback;
Identifying trends, recurring themes, and opportunities for improvement;
Investigating which factors positively or negatively influence the customer experience;
Translating customer insights into concrete improvement initiatives;
Supporting the setup of a structural approach for following up on customer feedback;
Strengthening the connection between customer experience, operations, and commercial processes;
Advising on ways in which Customer Experience can be further integrated within the organization.

In doing so, you will work together with various departments within Component Services and will get the opportunity to conduct independent research and test recommendations in practice.

Additional work package: Internal Communication

When the progress of the main assignment allows, you will also get the opportunity to contribute to the further development of internal communication within Commercial Operations.

For this, you can think of, for example:

Investigating how information can be shared more effectively within the department;
Supporting the development of communication tools and updates;
Helping to increase engagement with improvement initiatives;
Making performance, successes, and important developments visible;
Supporting knowledge sharing and collaboration within the department.

This additional work package offers the opportunity to gain experience in communication and organizational development alongside Customer Experience.

Where will you land?

You will join Commercial Operations of Component Services, part of KLM Engineering & Maintenance. Commercial Operations forms the connecting link between our customers, suppliers, and the various operational teams within Component Services. In this international environment, commerce, customer experience, operations, data, and continuous improvement come together.

During your internship, you will work with various stakeholders, including Customer Support Managers, Business Intelligence specialists, operational teams, and management. This will give you broad insight into how customer centricity and service delivery are shaped within a complex international organization.

Your profile

You are following an HBO (higher professional education) program, for example in the direction of:

Business Administration;
(International) Business;
Marketing;
Customer Experience;
Commercial Economics;
Communication;
Applied Psychology;
Or a similar study.

Additionally:

Are you analytical and do you enjoy working with data and customer insights;
Are you interested in Customer Experience and service delivery;
Are you communicatively/verbally strong and assertive;
Do you like working with different stakeholders;
Do you dare to take initiative and work independently;
Are you curious about how organizations improve and change;
Do you know how to translate insights into practical recommendations.

Competencies

Customer and service orientation

Taking initiative

Organizational awareness

Delivering results

Written communication

What do we offer?

KLM offers you a very educational experience in a dynamic organization in which you will play an important role. You can develop yourself strongly in this internship, both personally and professionally. Additionally, this internship offers you the opportunity to build your network, as you will be sitting at the table with many different KLM employees!

Another advantage of an internship within KLM is the association by and for interns; KLM Taxibaan. This association expands your network and provides pleasant events and interesting excursions within the KLM organization. There is also an internship allowance.

Ready for your next destination?

Then do not wait any longer, and apply for the 'final boarding call' on 16-11-2026! You do not need to write a motivation letter; during your application, we will ask you some targeted questions. You will hear from us within two weeks after the closing date of the vacancy.

Did you know that according to research, women are less likely to apply than men if they do not meet all the job requirements? A shame. Because 'the perfect candidate' is, as far as we are concerned, a myth. So, do you have the drive to still grow in some aspects of this role? We look forward to your application.

Questions?

If you want to know more about the internship position, please contact the hiring manager, or email the recruiter for questions about the application procedure. In both cases, do not forget to mention the vacancy number: #23198. At KLM, we believe in the power of diversity. Do you want to read more about this topic? View our statement.