Customer Service Team Leader

• Determining team objectives regarding, for example: customer satisfaction, employee satisfaction, and productivity. You ensure that your team pursues and achieves these goals.
• Providing remote guidance and on-the-job coaching to your team members, but also developing your team (members) at the office approximately twice a week.
• Proactively identifying areas for improvement and making an active contribution to improvement projects.

• Money. A fixed monthly salary based on your experience.
• Every month you receive up to €60 net "where you work" money for a fast internet connection and your coffee.
• Hybrid working. You work at least 2 days per week (more often where possible) at our head office in Rotterdam.
• All the equipment you need to work well from home. Such as, for example, a laptop, extra monitor, desk, and an office chair.
• 29 vacation days. If you promise to come back.
• Travel allowance and pension scheme.
• Discount on all the products we sell.
• More than 30 training sessions in our own Studiefabriek to get a little better every day. 
• Unprecedentedly good working atmosphere. With drinks, legendary Coolblue parties, and the best team activities.

• You are available for 40 hours.
• You have at least an HBO (higher professional education) level of work and thinking.
• You have at least 2 years of work experience in a leadership position.
• You excel at coaching, multitasking, and communicating. 
• You have a flexible attitude toward work. Working in the evening and on the weekend is not a problem for you.
• You see opportunities and think in solutions that work for everyone.
• You are able to prioritize, organize, and plan your own activities.
• You master the Dutch language flawlessly, both spoken and written.

As a Customer Service Team Leader, you lead a team of Customer Service Representatives. You ensure that your team members put a smile on our customers' faces.