Jobs in the Netherlands, in English.

Client Delivery Manager | Financial Services

Hybrid in Delft·Added over a year ago (last checked 12 Oct)

Tjip

6 open roles

Our summary

Work mode
Hybrid, Delft
Languages
Dutch
Experience
5+ years

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

  • Has a higher professional (HBO) or university (WO) education (business administration, economics, or computer science is a plus).

  • Has at least 5 years of experience in a coordinating role within IT.

  • Has demonstrable experience in the financial sector (must).

  • Is strong in organizing, structuring, and decision-making.

  • Gets energy from client contact and building sustainable relationships.

  • Sees and utilizes commercial opportunities without losing sight of the client level.

  • Loves collaborating with entrepreneurial, driven colleagues.

  • Has the ambition to help build the growth of TJIP and our clients.

Nice to have

  • Preferably resides in the region.

Pay & benefits

What you'll get

At TJIP, you get plenty of room to develop yourself and make an impact in a people-oriented organization where fun and professionalism go hand in hand.

  • A good salary, matching your knowledge and experience.

  • Minimum 25 vacation days + more than 8.33% holiday allowance.

  • Work-life balance: hybrid working with a home office allowance.

  • Extensive training and development opportunities with certifications and inspiring sessions.

  • A collective health insurance and a good pension scheme.

  • A lease car or mobility budget.

  • Laptop and phone subscription.

  • Nice workplace in Delft, right in the middle of the TU innovation area.

  • Daily communal lunch

The role

Step in as a Client Delivery Manager at TJIP in a world where digitalization is constantly in motion. You ensure strong customer relationships, monitor our service delivery, and identify where opportunities lie to grow further together.

TJIP develops digital solutions for organizations within sectors including Mortgages, Insurance, Pensions, and Asset Management. As a Client Delivery Manager, you connect our clients with the teams within TJIP.

What you'll do

As a Client Delivery Manager, you connect clients and development teams. You make plans, manage expectations, and ensure clients get what they need—ideally just a little bit more.

  • Build and maintain sustainable customer relationships, with a great deal of personal attention and hospitality.

  • Monitor customer contracts, SLAs, and the quality of our service delivery.

  • Identify commercial opportunities and realize follow-up assignments.

  • Prepare quotes and guide the quoting process.

  • Define KPIs, discuss results, and support clients with RFCs.

  • Create overview and clarity for internal teams and stakeholders.

  • Safeguard the progress of projects and manage based on time, quality, and expectations.

  • Provide direction and bring structure while building relationships that truly add value.

  • Connect business and technology, identify opportunities, and help organizations move forward.

  • Promote improvement opportunities internally and keep everyone in the same flow.

What you bring

You understand the dynamics of the financial industry, from mortgage processes to insurance chains. You switch effortlessly between client, business, and technology.

Hiring process

Ready to make the connection between client, technology, and results? Then we would love to meet you.

  • Apply directly or contact Linda van der Meer via recruitment@tjip.com, via WhatsApp, or by telephone at 015 789 0732.

  • We will contact you within five days. If enthusiastic, we will schedule two conversations: an introductory meeting and a substantive interview.

  • We will make you an offer that makes us all happy and look forward to welcoming you as a new TJIP'er.

About Tjip

In their own words

About the company & team

Since 1999, we have been helping organizations that want to offer their clients financial insight and confidence, so that everyone gains control over their financial choices. With smart software solutions, we facilitate the process surrounding financial products such as mortgages, insurance, pensions, and investment products.

We are an ambitious organization that is growing. Age, gender, or background does not matter to us. As long as you are driven and have the energy to grow with us.

Because everything we do, we love to do together and just a little bit smarter.

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