Service Delivery Manager

• A job with impact at a growing international top player.
• Unlimited opportunities to give your career and network a significant boost.
• An enthusiastic internal engagement management community within the Capgemini Group, in which we actively seek each other out and keep each other informed about trends and projects.
• The opportunity to join the many communities within Capgemini where you regularly meet with colleagues who share the same hobbies or interests. How fun is that?
• Cold feet? We don't know that. With us, you get a permanent contract immediately.
• All You Can Train without any obligations via our own Academy.
• A well-filled suitcase with holiday allowance and enough time (26 days) to spend it. Fancy an extra long holiday? Then buy extra days.
• Capgemini contributes to your pension. Additionally, you also have the freedom to contribute extra to this yourself.
• Hybrid working with our connectivity allowance and a mobility budget.
• And of course, a suitable salary.

Everything about working at Capgemini

As a Service Delivery Manager, you will have the chance to truly make a difference with us. You are the driving force of our service delivery and ensure that everything runs smoothly, from monitoring quality and continuity to stimulating innovation. You work in a dynamic environment where your ideas and leadership have an impact on both our clients and your own team.

Your opportunities as a Service Delivery Manager at Capgemini

At Capgemini, you are responsible for the end-to-end service delivery of application and infrastructure services to our clients. You work for leading clients, 70% of whom are (semi-)government institutions, supplemented by private players in retail and high-tech. Together with your Service Coordinators, you lead multidisciplinary teams of 20 to 100 professionals, from developers and testers to architects. You manage and develop business-critical applications such as SAP landscapes, Microsoft Dynamics, and custom solutions, including the infrastructure. Your responsibility varies from compact contracts to large-scale, complex service organizations, where you regularly collaborate with nearshore and offshore teams.

As an entrepreneurial Service Delivery Manager, you are not only responsible for operational excellence, but you also proactively identify opportunities for improvement and develop innovative solutions, together with our sales teams, technical specialists, and business developers. You hold ultimate responsibility and will experience all facets of the profession, from sales processes to invoicing.

In short: you ensure everything runs smoothly and you think ahead.

We invest in your growth. Through our professionalization and certification program for Service Delivery Managers and the Capgemini Academy, you have access to hundreds of training courses. Do you want to grow into larger portfolios or towards Delivery Executive? You determine your path; we offer the possibilities.

You are responsible for:

• Monitoring contracts and SLAs
• Managing stakeholder expectations
• Steering on KPIs, service quality, and financial performance
• Creating a safe and inclusive work environment in which everyone can grow
• Identifying commercial opportunities and implementing improvement trajectories

• Hours: 32 to 40 hours
• Workplace: Utrecht / from home / client location
• Experience: Professional

Can you check off one or more of these? Then we would love to meet you!

• You hold a bachelor's or master's degree, preferably in an IT or technical direction;
• You are in favor of certification in ITIL4, Six Sigma, BiSL, SAFe
• You have 7+ years of experience in Service Delivery or similar roles
• The skills to balance between pragmatism, strategy, and innovative thinking.
• You have excellent leadership skills & stakeholder management and social skills;
• Fluent in Dutch and English.

Working at Capgemini also means working in the international heart of innovation. The top tier of technology. An employer with an eye for you and a focus on the future, in which sustainability and diversity and inclusion play the leading roles.

Working at Capgemini also means working in the international heart of innovation. The top tier of technology. An employer with an eye for you and a vision on the future, in which sustainability and diversity and inclusion play the leading roles.

Do you have any questions about this vacancy? Or does this sound like a new step in your career? Apply now and contact your recruiter.

A background check is part of our selection process. This is how we safeguard safety and integrity within our organization.

madhevi.soeknandan@capgemini.com