Sr. Delivery & Development Manager

• As Senior Development & Delivery Manager ID&N, you contribute to more successful chain collaboration and the continuous further development of the Airport Capacity Planning & Control (ACPC) department.

Connecting your world
As Senior Development & Delivery Manager ID&N, you provide direction to complex change trajectories within ACPC. You translate strategy into concrete steps, connect experts, managers, and operational teams, and ensure that changes are implemented in practice. How exactly you realize this? That is up to you. We rely on the way you pursue goals with enthusiasm and determination, know how to convince others of your vision, and overcome obstacles with confidence. You apply your talents to the:

You play a key role in the further development of chain control within ACPC. You work on complex projects and improvement initiatives, such as the development of demand capacity balancing, chain collaboration, and internal ACPC processes.

About Schiphol
With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:
... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport?
... a total of 68.8 million passengers traveled from, via, or to Schiphol Airport in 2025?
... as Senior Development & Delivery Manager, you strengthen the Schiphol Operations business area.

Schiphol Operations
From the moment a passenger leaves home until the moment the aircraft takes off: we ensure a pleasant and safe departure for all passengers. In close collaboration with you, about 1,100 other colleagues, 140 airlines, and various handlers, we streamline processes from A to Z. For example, we ensure that a colleague is ready to assist persons with reduced mobility, from the parking lot to the gate. And that there are enough baggage belts available. Also during (un)planned works and delays. Together, we work every day on a robust department with a responsible and reliable airport process.

You've got this
Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you inspire, stimulate, and involve other people in the situation. In any case, for this position you have:

• Translation of strategic ambitions into a concrete plan of approach, including goals, phasing, results, dependencies, and decision points.
• Leading complex, multidisciplinary change trajectories from design to implementation and adoption.
• Organizing and driving collaboration between experts, managers, and operational teams without formal line responsibility.
• Connecting different areas of expertise and translating specialist input into integral, executable change proposals.
• Designing and improving processes and organizational models, including roles, responsibilities, consultation structures, decision-making, and escalation paths.
• Designing and facilitating work sessions in which you investigate what is happening in practice, test assumptions, make dilemmas explicit, and arrive at concrete solutions and next steps together with experts.
• Monitoring progress and results, organizing ownership, and intervening when agreements or decision-making fall behind.
• Implementing and securing new processes and working methods in the daily operation.

• You are part of the Integral Development and Network (ID&N) team within the overarching ACPC department. ACPC functions as a department where chain parties come together to prepare and manage the daily operation.
• Happy travelers, airlines, and employees, in balance with the environment.
• At least a completed university degree (WO).
• 5-7 years of relevant experience in complex, multidisciplinary environments and logistics chains; aviation knowledge is a plus.
• Experience with leading complex change trajectories, from design to implementation and adoption.
• Experience with Design Thinking, Lean Startup, or similar methodologies and translating complex issues into vision, processes, and concrete change proposals.
• The ability to facilitate work sessions and connect and influence senior stakeholders and experts. You are result-oriented, organize ownership, and intervene or escalate where necessary.

You get this