Delivery Manager IT Services

• A salary between €7500 and €8500 gross per month based on 40 hours, excluding holiday allowance and an annual bonus

• 30 vacation days and a premium-free pension

• Travel allowance and a home office and internet allowance

• The possibility to work from home 50% of the time

• Working in the sun during the winter? Go on a workation for a few weeks

• Plenty of room to grow and develop through our wide range of training courses

• Fun events, drinks, and sports activities

• A comprehensive and healthy lunch every day

• A nice office with free parking and Hilversum Station within walking distance

• And of course, a company full of enthusiastic colleagues!

IT forms the backbone of every modern company. But how do you ensure that an organization operating entirely online continues to function safely, stably, and in a future-proof manner? As Delivery Manager IT Services at Independer, you will provide direction to the IT services that support millions of users daily. Read more.

What you will do as Delivery Manager IT Services
As Delivery Manager IT Services, you ensure that our internal IT services function in a stable, secure, and future-oriented manner. You develop the strategy and roadmap for our internal systems and workflows and translate these into concrete improvements for the organization. With your approach, you ensure that our IT environment remains reliable and continues to evolve. Without this role, direction in our IT services would be lacking, making it difficult to continue safeguarding the growth and reliability of our organization.

• Defining the vision, strategy, and roadmap for internal systems and workflows, including budget justification and prioritization of improvement initiatives in consultation with internal users

• Managing services surrounding internal and external IT systems, including end-user workstations, application and access management, and compliance, whereby you safeguard the security and availability of systems

• Continuously improving policies, procedures, controls, and guidelines in the field of information security and implementing measures that strengthen the confidentiality, integrity, and availability of systems

• Guiding the IT Services team of approximately 14 colleagues in managing infrastructure, applications, services, and the IT office, and coaching employees in their development

• Stimulating an ITIL service culture, improving processes within the first- and second-line service management team, and managing stakeholder expectations

Additionally, you will take a leading role in maintaining our ISO 27001, DORA, and Cyber Essentials certifications and participate in internal and external audits. You will identify IT risks and develop strategies to mitigate them, while collaborating with colleagues and partners throughout the organization to realize IT service goals that align with business objectives.

Specifically, you will work on:
You will do this by, among other things:

What we are looking for
For this role, we are looking for an experienced IT professional who knows how to combine strategy, organization, and team development with a pragmatic approach.