Customer Service Specialist

Our journey began in 2014 with Chapter 1 of the energy transition, in which we wanted to make the market more transparent by connecting consumers directly with local, green energy producers.

Now, in Chapter 2, we are committed to making 100% green energy available 100% of the time. Think of smart solutions - flexible use of wind and solar parks, smart charging of electric vehicles, and efficient energy storage.

We don't wait around and we make an active contribution to a sustainable future, occasionally with a touch of rebellion.

Green energy, smart solutions - that is Vandebron.

As an Energy Specialist, which is the internal name for the Customer Service Specialist, you will be part of the Customer Operations team: an energetic and engaged team working daily on the best customer experience.

You are central to the contact with our customers and act as their voice within the organization. At the same time, you are an ambassador of our new way of working: you actively help promote this, both towards customers and internally, and bring colleagues along in how we do this better every day.

In the initial period, the focus is on learning: you quickly master the operation, work intensively with other teams, and gain insight into where we can improve. From there, you build further, you identify opportunities, tackle bottlenecks, and help continuously lift the operation to a higher level.

You work closely with various internal teams to resolve customer inquiries quickly and effectively. In this role, you will receive a lot of responsibility and autonomy, taking full ownership of customer inquiries from start to finish.

• Managing and resolving various customer inquiries and complaints via multiple channels (telephone, email, chat)

• Ensuring complete and correct handling of customer inquiries, including accurate administration

• Devising appropriate and creative solutions in complex customer situations

• Collecting customer feedback and identifying areas for improvement in processes, products, and services

• Raising obstacles internally and making concrete proposals for improvement

• Actively contributing to customer retention by providing appropriate advice on products and services

• Handling customer and company data with care (data privacy)

• Sharing knowledge and experiences with the team

• MBO or HBO working and thinking level

• Experience in a customer-oriented role or customer service environment is a plus

• Proficiency in working with different systems and communication channels

• Fluent in Dutch and professional in English

• You are available 32-40 hours per week

And you are:

• Empathic and compassionate

• Strong communicator

• Solution-oriented and analytical

• Resilient to stress and professional

• Driven and result-oriented

• In this role, you will receive a lot of autonomy and end-to-end ownership. You are authorized to make decisions independently and resolve complex customer inquiries.

• You will develop yourself into a versatile professional with a broad skillset in which service, problem-solving ability, and commercial insight converge.

• Additionally, you have influence on processes and improvements within the organization, with clear growth opportunities towards specialist or management roles.

• Taking full ownership of customer cases from start to finish

• Quickly analyzing and resolving complex issues

• Contributing to customer retention and commercial optimization

• Representing the voice of the customer within the organization

• You achieve a high First Contact Resolution rate

• You independently resolve complex customer inquiries from start to finish

• You make decisions with confidence and ensure correct administration

• You have identified and implemented several points of improvement

• A salary depending on your work experience, between €2,850 - €3,000 gross per month, based on 40 hours, excluding holiday allowance.

• An annual bonus based on company performance.

• 30 paid days off per year to recharge and find inspiration.

• Two extra days, such as a volunteer day.

• Trainings to get the most out of your workday and a development budget of €1,200 per year.

• An opportunity for a sabbatical.

• Unlimited access to our health platform OpenUp.

• A pension scheme to plan for the future.

• Daily healthy lunches prepared by our own chefs.

• An NS-businesscard for those traveling 10 km or more to the office.

• A nice workplace in the center of Amsterdam.

• An active contribution to the sustainability of the Netherlands.

• Drinks at the office every week, and every month we have a fun theme.

If this role appeals to you, please apply via this page.

Any questions? Feel free to contact us via tommythomassen@vandebron.nl.

At Vandebron, we believe in diversity, inclusivity, and equal career opportunities. Be your authentic self - and it is completely okay if you do not mention your gender or date of birth on your CV. We also attach great value to your privacy and handle your data with care. According to the GDPR, you do not need to provide us with information about your health, race/nationality, or religion, and you may also omit your citizen service number (BSN) and passport photo from your application documents.