Customer Service Rep II

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Germany: 38,800.00 EUR - 58,200.00 EUR | Netherlands: 35,680.00 EUR - 53,520.00 EUR | Poland: 77,600.00 PLN - 116,400.00 PLN | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeThe Service & Repair Customer Care Organisation is the central interface between our customers and Medtronic's service and repair processes in the DACH region (Germany, Austria, and Switzerland).

As part of building a new international Customer Care team, we support the entire service and repair cycle of medical devices, working closely with service centers, field service teams, logistics partners, and other internal functions.

• Processing and coordinating customer inquiries in the service and repair process for the DACH region.
• Creating and managing service orders, quotes, and follow-up activities to ensure high service quality.
• Communicating processing status and proactively informing customers about the progress of their inquiries.
• Collaborating with service technicians, repair centers, logistics teams, and other internal stakeholders to find solutions.
• Processing and following up on customer escalations as well as service-related complaints until successful resolution.
• Ensuring compliance with quality, compliance, and regulatory requirements.
• Contributing to process optimizations to increase customer satisfaction and operational efficiency.
• Supporting projects, system improvements, and User Acceptance Testing (UAT).

The position is located in Meerbusch near Düsseldorf and follows the Medtronic Flex working model. Employees work at least two days per week on-site in the Meerbusch office and can work mobile on the other days. Occasional business travel may be required for training, team meetings, or business events. During onboarding and for training, more frequent on-site presence is required.

As a Customer Care Representative DACH, you are the central point of contact for customers throughout the entire service and repair process. The focus of the role is on customer care, service coordination, and stakeholder management. You guide customers through their service inquiries, coordinate cross-functional activities, and ensure professional, transparent communication. Technical fault diagnosis, troubleshooting, or remote technical support are not within the scope of responsibility for this position.

Become part of our team. Shape the future of the Service & Repair Customer Care area at Medtronic together with us.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.