Technical Agent

• When a malfunction occurs, you ensure that it is processed correctly in our maintenance management system, so that the correct contractor is enabled to resolve the disruption.
• In this team, you are the first (telephone) point of contact 24/7 and are therefore not only the calling card for Asset Management but also a very important link in the primary malfunction process.
• From traveler to employee: we find it very important that everyone feels safe, valued, and welcome at Schiphol.

As a Technical Agent, you are responsible for the correct reception and recording of technical malfunctions (for example, an escalator breaking down). You do this for almost all assets at Schiphol. How you ensure this? That is up to you. We rely on the way in which you can work with concentration and attention. You will apply your talents to:

• being the point of contact for reporters and stakeholders of malfunctions/incidents.
• receiving malfunction reports from various parties.
• first time right escalation of malfunctions/incidents to the main contractor.
• monitoring various systems and, if necessary, acting on deviations through monitoring & control.
• ensuring continuity by activating assets remotely or initiating appropriate actions.
• (pro)actively providing feedback/status updates to reporters and stakeholders.

You will be working in the Technical Operations department. We are responsible for handling malfunctions of the assets at Schiphol. Within malfunction handling, we work 24/7 to receive reports as effectively as possible and escalate them to the main contractors. Furthermore, we ensure that all assets are operational to positively influence the passenger experience.

With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport and Lelystad Airport?
... at Schiphol alone, a total of 71,000 people work for over 1,300 different employers?
... as a Technical Agent, you strengthen the Schiphol Infrastructure business area.

At Schiphol Infrastructure, we design, build, and manage all physical and digital assets of Schiphol. That is our contribution to Schiphol's ambition to be a high-quality and sustainable airport. With more than 800 colleagues, together with our chain partners, we will deliver more projects in the coming years and catch up on maintenance backlogs. In this way, we improve working conditions through the use of robots and lifting aids, we electrify assets on the airside, and we renew and make crucial parts such as the C-pier, baggage cellar, and climate systems more sustainable. At the same time, we resolve malfunctions and make thoughtful investment choices to prepare our infrastructure for the future.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you work with a positive and energetic attitude and perform your work carefully and with attention to quality. In any case, for this position you have:

• an affinity with technology and the airport.
• a completed MBO education or HAVO diploma.
• work experience in a similar role.
• a customer-friendly attitude in which you stand firm in your shoes.
• a good ability to handle work pressure.
• a flexible attitude regarding the continuous full-time shifts.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the content of the Technical Agent position? Contact Ancy Khalifa via khalifa_a@schiphol.nl.
• Do you have questions about the application process? Direct these to Siemen van Tongeren via siemen.van.tongeren@schiphol.nl or via 06-40847851.
• An assessment may be part of the process.
• For the safety of our travelers and colleagues, a safety investigation is always part of the process. Before employment, a Certificate of Good Conduct (VGB) must be submitted.