Capacity Analyst

• Safety is the most important core value for Schiphol as the foundation for a carefree passenger experience. That is at the forefront of everything we do. Safe, predictable, and pleasant. For our passengers and our employees.
• You will be part of a professional team and together you will contribute to the perfect match between the demand and supply of security personnel. Every day, you are committed to delivering a safe and carefree journey to our passengers.
• Happy travelers, airlines, and employees, in balance with the environment.

As a Capacity Analyst, you are responsible for the capacity demand and for realizing optimal staff deployment within the frameworks of safety, service, and budget for all security staff across the entire airport. You look beyond today's planning. You analyze developments in demand and capacity, investigate deviations between forecast, planning, and realization, and translate data into concrete insights and advice. In doing so, you work closely with colleagues from other teams, including Schiphol Security, Operations, and Finance. Additionally, you are an important stakeholder for external partners such as the KMAR and security companies. And how you approach this? That is up to you. We trust in the way you ensure the right balance. You succeed at this even when the situation is hectic or stressful. You will apply your talents to:

• analyzing and modeling capacity, whereby you make capacity developments, demand, and personnel availability transparent and develop scenarios and impact analyses.
• governance and optimization of capacity models, planning parameters, and principles, including documentation, validation, and change management.
• monitoring and improving the quality of capacity and planning processes, by analyzing deviations between forecast, planning, and realization and identifying structural improvements.
• strengthening data-driven and automated planning, whereby you monitor data quality, develop dashboards and management information, and contribute to the optimization of planning processes and systems.
• advising management, operations, and suppliers on capacity issues, risks, scenarios, and improvement possibilities, and translating complex analyses into clear and actionable advice.
• initiating and realizing improvements, whereby you implement and safeguard improvements in processes, systems, parameters, and working methods together with stakeholders.

You will join a department that is fully in development. Central Resource Planning is growing from an organization in which several resource planners and a capacity analyst are central, to a department in which capacity analysis, data-driven management, and automated planning become increasingly important. This means that you are not only responsible for analyzing the current situation, but also actively help build the way Schiphol handles capacity and planning in the future. You report to the Manager Central Resource Planning.

With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport?
... a total of 71,000 people work for more than 1,300 different employers at Schiphol alone?
... you strengthen the business area Security as a Capacity Analyst.

Ensuring that all persons and goods on Schiphol premises are checked. That is what we stand for. In the field of security, we take the lead. 24/7, in a dynamic environment where no two days are the same. From creating policy and translating laws and regulations to managing daily execution. We constantly investigate how we can optimize security processes and how we can work more efficiently with technological innovations. Now and in the future. Whether you work as a process manager, security officer, or capacity planner: you contribute directly and indirectly to a smooth flow of security control. And you play an indispensable role in guaranteeing public safety on and around Schiphol.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you focus completely on your goals. You succeed at this even when distractions or setbacks occur. In any case, for this position you have:

• university-level working and thinking ability.
• at least 4 years of relevant work experience as an analyst, where you have dealt with complex logistical chain and planning processes in a changing environment.
• at least 4 years of experience in a data-driven environment with demonstrable experience in advising stakeholders at operational, tactical, and strategic levels.
• knowledge and experience with workforce management or capacity management.
• experience with scenario and capacity modeling, including the quantification of operational, financial, and personnel impact.
• experience with analyzing complex data and translating numerical insights into understandable and usable information for various levels, from direct colleagues to senior management and the board.
• demonstrable experience with analyzing complex data, developing management information, and unlocking insights using Microsoft Excel and Power BI.
• knowledge and experience with aviation processes is a plus.

• € 5231 to € 7257 gross per month (scale 12).
• Bring-Your-Own scheme where you may spend 450 euros to set up your own (home) workplace.
• You will receive an iPhone from us.
• An NS-Business Card that fully reimburses public transport travel to and from work.

These are just a few of our employment conditions that belong to this position (based on a 36-hour work week). Schiphol has even more to offer you. For the complete overview of all employment conditions, go to Employment Conditions - Working at Schiphol.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the content of the Capacity Analyst position? Contact Rob van Erp via Rob.van.Erp@schiphol.nl.
• Do you have questions about the application process? Direct these to Peter Swinkels via peter.swinkels@schiphol.nl or +31648549367.