Functional Application Manager in the Netherlands

• As a Functional Application Manager ServiceNow, you will direct the functional service delivery surrounding ServiceNow as a platform and several of its modules. This also includes the associated information provision, ensuring that agreements, performance, and improvements are demonstrably achieved.
• You will do this within the Enterprise Services team, together with a Product Owner and a Platform Architect.
• We are going for it: Schiphol must belong to the top 3 of European airports.

Connecting your world

As a Functional Application Manager, you ensure that applications and information provision structurally contribute to optimally supporting processes and users. How do you realize this? You apply your talents in directing service delivery, steering towards cohesion in the chain, and driving (strategic) improvements from idea to implementation, making clear choices regarding roadmap, lifecycle, and prioritization. You do this by:

• translating goals and needs into a clear product/roadmap with requirements and priorities, and organizing decision-making.
• ensuring end-to-end incident, problem, and change management within the chain and steering based on structural causes, risks, and service levels.
• directing suppliers and chain partners: agreements, performance, escalations, and ensuring quality, security, compliance, and continuity.
• directing implementations and releases and steering towards acceptance, test and release quality, communication, and adoption.
• ensuring governance on design, documentation, and configuration management, so that choices regarding lifecycle and further development are traceable.
• steering continuous improvement using data and operational signals, and making impact visible in KPIs and reports.

With 4,200 proud colleagues, we go the extra mile to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are our priorities. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. By the way, did you know that:

... Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport? We also hold a majority stake in Eindhoven Airport.
... there were approximately 442,000 aircraft movements to and from Schiphol Airport in 2023?

Enterprise Technology is the department in which all generic IT is brought together. The department provides standardized building blocks - such as infrastructure, platform services, connectivity, and digital workplace services - which are used by the Business Platforms for the development and management of their domain-specific solutions.
Enterprise Technology thus functions as the technological foundation within Digital & Technology and enables the Business Platforms to focus on value creation for their business domain.

Schiphol connects your world. You contribute to this with your talent for providing direction, engaging stakeholders, and realizing improvements. In any case, for this position you have:

• HBO working and thinking level.
• extensive and demonstrable experience, of at least 3 years, with ServiceNow from a management and user perspective.
• demonstrable experience with functional management/functional application management, preferably in an environment with critical or core business processes.
• affinity with IT, risk, safety & compliance management, and working according to agreements and standards.
• experience with stakeholder management and organizing decision-making in a chain with multiple parties (internal and external).
• the ability to work in a customer-oriented manner and the drive to understand what end users need.
• knowledge of critical applications and/or operational environments? Then that is a great advantage.
• good command of the Dutch language, both spoken and written.

What are your talents? What dreams do you have? What is your story? We are curious about you and would like to invite you to apply.

• Do you have questions about the content of the position? Contact Martijn van Kempen, Manager Digital Workplace & Enterprise services, or via kempen_m@schiphol.nl.
• Do you have questions about the application process? Please ask Lars Jongkind, Recruitment Business Partner, via lars.jongkind@schiphol.nl or via 06-19838406.
• An assessment may be part of the process.