Contract Manager in the Netherlands

• Our services are in direct contact with passengers. Because of this, you contribute to creating the "Schiphol magic"; from the drivers who bring passengers to the aircraft, to the frontline support of our Customer Contact Center, to the cleaning services.
• The working atmosphere in the team is open and collegial, with a lot of mutual involvement and space to work together.
• At Schiphol, we work every day on innovation and improvement. In this way, we keep the Netherlands moving and create thousands of jobs and opportunities for people.

As Contract Manager Airport Services, you manage large service contracts for our primary, customer-oriented services and ensure that these contracts are utilized optimally. And how you approach this? That is up to you. We rely on the way you pursue goals with enthusiasm and determination, know how to convince others of your vision, and overcome obstacles with confidence. You will apply your talents to:

• coordinating high-quality agreements that directly influence Schiphol's primary process. These contracts are focused on developing sustainable relationships with our partners. Your analytical ability, negotiation skills, and eye for detail ensure that our service providers meet the highest quality requirements and remain within budget.
• optimizing service processes; you are continuously looking for opportunities to improve our service processes and make them even more customer-oriented. You analyze the needs of our customers and translate these into concrete actions to take the customer experience at Schiphol to a higher level.
• building and maintaining strategic collaborations; with your network and market insight, you ensure innovation and renewal within our contracts, allowing Schiphol to continue to distinguish itself as a dynamic airport.
• executing risk management and performance monitoring; you have an eye for relevant risks and ensure that these are adequately controlled. You are responsible for monitoring the performance of our service providers and intervening in a timely manner in case of deviations.

As Contract Manager Airport Services, you work together with your category team of contract managers and sourcing managers. You form the link between Schiphol's operations and the suppliers. You are a partner for discussion at various levels and know how to convince and "challenge" through your persistent personality and strong analytical, relational, and communicative skills.

With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport?
... a total of 68.8 million travelers departed from, via, or to Schiphol Airport in 2025?
... you, as Senior Contract Manager Airport Services, strengthen the Procurement & Contracting business area.

Schiphol's Procurement & Contract Management (P&C) department works closely with internal customers to optimize demand, specifications, price, and costs. The department consists of six category teams and an Excellence Center. P&C focuses on the professionalization of procurement and contract management, with a strong focus on sustainability and innovation. Through collaboration with suppliers, P&C aims to contribute to accelerating sustainable developments and improving the quality of services at the airport.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you smoothly build strong bonds with others and act powerfully and know how to motivate others to move along. In any case, for this position you have:

• a completed HBO (higher professional education) or WO (university) degree.
• at least 5 years of experience managing service contracts within a complex and dynamic organization.
• the ability to connect with (internal) stakeholders in a large organization to achieve results.
• good command of the Dutch and English languages.

• € 5703 to € 7912 gross per month (scale 13).
• A 13th month.
• You will receive an iPhone from us.
• An NS-Business Card that fully reimburses public transport travel to and from work.
• Participation in the ABP pension fund.

These are just a few of our employment conditions that belong to this position (based on a 36-hour work week). Schiphol has even more to offer you. For the complete overview of all employment conditions, go to Employment Conditions - Working at Schiphol.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the application process? Please ask Ellis van de Valk via ellis.van.de.valk@schiphol.nl or +31 6 14 46 89 76.
• An assessment may be part of the process.
• For the safety of our travelers and colleagues, a safety investigation is always part of the process. Before employment, a Certificate of Good Conduct (VGB) must be submitted.