Planner / Dispatcher

Do you want to work in a team that delivers the very best every day?

Are you energetic, decisive, and do you have an eye for detail? Do you love challenges, are you customer-oriented, and do you get energy from working in the business market? Then this is your chance!

As a Planner Customer Operations Professional, you are the link between our customers and our technicians. You are responsible for your own region and work closely with the technicians and the field service manager of your region. Together with your colleagues, you ensure a flawless customer experience and know how to prioritize flawlessly.

On a daily basis, you will be busy planning annual maintenance, taking service calls via telephone and email, planning service visits, ensuring optimal routes, and answering simple technical questions from our customers, such as dentists, care homes, and the hospitality industry.

You are part of the Customer Operations Professional team. The team consists of 22 colleagues who work intensively together every day to serve their shared customer as well as possible. In this position, you report to Lorraine Bruin, Head of Customer Operations Professional.

You are someone who gets energy from contact with customers and always thinks in solutions. Providing service is in your nature and you know how to maintain an overview effortlessly, even when it is busy. With your positive attitude and organizational talent, you are a valuable link within the team.

• You have a service- and customer-oriented attitude
• You are a strong communicator and enjoy helping customers over the phone
• You remain calm and solution-oriented, even under pressure
• You have a proactive and structured way of working
• You enjoy working together in a dynamic team
• You possess at least an MBO-4 level of work and thinking
• You have experience with Microsoft Office
• Experience with SAP is a plus
• Preferably, you have several years of experience as a planner or inside sales representative
• You have experience within a professional B2B service environment

What do you get in return?

A market-competitive package of employment conditions and a wonderful opportunity to further develop your talents, consisting of:

• A salary appropriate to your work experience;
• An end-of-year bonus of 4% of your annual salary;
• A completely premium-free pension, which means you keep significantly more net;
• A sports allowance of € 25 net per month;
• 25 vacation days and you can purchase a maximum of 6 vacation days based on full-time employment;
• Excellent working conditions with the possibility of working from home;
• A company laptop and phone;
• A nice discount on our Miele products;
• Working for a premium brand where sustainability and social commitment are lived.