Customer Operations Specialist

Not so long ago, a man walked into our office with a guitar under his arm. He had written a song for Manometric. For the first time in three years, he could play again. Thanks to a small, perfectly fitting hand brace. That is the change in healthcare that we are building.

At Manometric, we design and produce custom-made orthoses using our own 3D scanning technology and smart software. We collaborate with hospitals and clinics throughout the Netherlands and are expanding to the rest of Europe. As a Customer Operations Specialist, you will guide our patients through their journey. You will learn at a high pace how customer operations works within a growing medtech scale-up: from patient contact and scheduling to coordination with production and healthcare professionals. You will see directly how process choices impact the patient experience.

Patient contact constitutes 95% of your work. Over the phone and at the front desk, you will answer questions, provide clarity, and ensure follow-up. Whether someone wants to schedule an appointment, is waiting for a brace, or is uncertain about something: you dive into the situation and help them further. To do this, you will coordinate daily with orthopedic technologists, clinical, production, and operations. Is something going differently than planned? Then you investigate what is happening, coordinate the next steps, and keep the patient informed. This way, you will make great strides in stakeholder management: understanding different expectations, weighing priorities, and following through on agreements.

You will see the entire process in action and notice where friction occurs. Do patients receive the right information on time? Do our steps align well? We challenge you to stay sharp on this and turn your observations into improvements with the team. In this way, we will collectively increase the quality of our service while Manometric grows internationally.

We are looking for someone who gets energy from patient contact, takes responsibility and ownership in it, and remains sharp on how we can constantly improve our help to patients. You are someone who:

• Communicates clearly and with commitment, even when a patient is anxious or dissatisfied.

• Takes ownership of questions and follow-up: you honor agreements and keep patients informed.

• Maintains an overview and switches easily between patients, healthcare professionals, and colleagues.

• Identifies where patients get stuck and improves the service together with the team.

• Wants to grow in stakeholder management within a medtech scale-up that is expanding internationally.

• Has a higher professional education (HBO) background or brings 0–3 years of relevant work experience, for example from hospitality, patient contact, or customer support, and speaks and writes fluent Dutch.

We believe that the opportunity to improve the client experience in healthcare already makes your heart race, but of course there is more:

• Salaries within €2,800 - €4,000 gross per month plus a growth path tailored to your experience

• Hybrid working environment: preferably as much as possible in the office, but also the possibility to work from home occasionally

• The possibility to work 24 - 40 hours

• A good pension scheme with a 10% employer contribution and additional pension insurance

• 25 vacation days and holiday allowance

• A multidisciplinary driven team (R&D, clinical, software, design)

• An open, entrepreneurial environment where your ideas truly matter

Will you turn the healthcare world upside down with us? We have already scanned more than 50,000 hands, but this is only the beginning. Apply now and help us build the future.