Manager Freighter Operations Schiphol MP in Amsterdam

Check in for your next career step: Manager Freighter Operations Schiphol at KLM! Provide tactical leadership to the full-freighter operation and ensure that the ramp, Load Control, and warehouse processes at Schiphol run safely, stably, and efficiently. In this way, you contribute—directly or indirectly—to a smooth organization and unforgettable flights.

You begin your workday with the operational performance, staffing, cargo flow, and any disruptions. You manage Load Control, Freighterport, and suppliers, and monitor the safety, quality, costs, and continuity of the operation. In case of deviations, you take immediate measures or escalate to the manager Worldwide Ground Operations. During their absence, you take over operational management and decision-making within the agreed mandate.

Furthermore:

• you ensure that Mass & Balance, cargo build-up, loading, and loadsheets are carried out according to the AOC, laws and regulations, IOSA standards, and applicable operational manuals;
• you manage the ramp and warehouse activities and participate in scenario team meetings in the event of disruptions;
• you ensure appropriate staffing and coach, develop, and assess your employees so that they remain professionally competent and sustainably employable;
• you analyze operational data, KPIs, and SLAs, improve your local processes, and manage suppliers such as GHAs and service providers on their daily performance;
• you safeguard timely operational communication, report on performance and risks, and coordinate structural issues with the manager Worldwide Ground Operations and other stakeholders.

Job type: Regular
Location: Schiphol Rijk
Hours per week: 40
Education level: HBO
Apply by: 25-11-2026

You quickly oversee how ramp, load control, and warehouse processes influence each other and make clear decisions within your mandate. Under operational pressure, you set priorities, distribute the work, and keep communication clear. You address people when rules or procedures are not followed, while simultaneously creating an environment in which they can learn from unintended mistakes without hesitation. You make result and quality agreements concrete, follow up on them, and build sustainable relationships with employees, suppliers, and other stakeholders.

Furthermore:

• you possess an HBO+ level of work and thinking;
• you have at least 4 years of relevant leadership experience within an operational environment;
• you have demonstrable knowledge of and experience with complex operational or logistical cargo processes, airlines, and ground handling;
• you have knowledge of CRM and understand the connection between operational and logistical processes within Martinair, KLM, and external handlers;
• you are analytically strong, work in a structured manner, and are able to translate data into concrete improvement actions;
• you can demonstrably manage employees and suppliers regarding safety, compliance, quality, costs, SLAs, and KPIs.

Your profile is completed with the following competencies: Attention to quality, Decisiveness, Delegating, Impact, Building relationships, Ownership of results, and Developing People & Organization.

Attention to quality

Decisiveness

Delegating

Impact

Building relationships

Overseeing business processes

Developing people and organization