HBO Stage: Customer Support Agent Connected Services

As a Customer Support Agent, you are the face of our connected services. Customers and dealers will call or email you with questions and problems, and you ensure they are helped quickly and clearly. Your tasks are:

What makes this internship unique?

Your workday is a mix of structure and surprises. You combine fixed tasks with unexpected issues, where you fully utilize your problem-solving skills and your language knowledge. You do not need to be an IT expert: you will receive training that enables you to help customers well. You will receive a lot of responsibility and freedom with us, in a team with a good working atmosphere. Support is the ideal place to get to know the organization from the inside. Entrepreneurial students can therefore get a lot out of it.

• You answer questions from customers, dealers, and branches via telephone and e-mail. You translate technical information into clear language that everyone understands;
• You register reports in our ticketing system. You attempt to replicate the problem so that you can create a good and complete ticket;
• You first resolve problems yourself using the knowledge and resources at your disposal. If that is not possible, you involve the 2nd line: the Functional Application Manager;
• You maintain contact with the customer and with internal departments, so that everyone receives answers and updates on time;
• You contribute to our knowledge base and assist in entering new services within support;
• You share customer feedback with the Marketing and Business Development team and perform administrative tasks.

As a Customer Support Agent, you are the face of our connected services. Customers and dealers will call or email you with questions and problems, and you ensure they are helped quickly and clearly. Your tasks are:

• You answer questions from customers, dealers, and branches via telephone and e-mail. You translate technical information into clear language that everyone understands;
• You register reports in our ticketing system. You attempt to replicate the problem so that you can create a good and complete ticket;
• You first resolve problems yourself using the knowledge and resources at your disposal. If that is not possible, you involve the 2nd line: the Functional Application Manager;
• You maintain contact with the customer and with internal departments, so that everyone receives answers and updates on time;
• You contribute to our knowledge base and assist in entering new services within support;
• You share customer feedback with the Marketing and Business Development team and perform administrative tasks.

What makes this internship unique?

As a Customer Support Agent, you are the face of our connected services. Customers and dealers will call or email you with questions and problems, and you ensure they are helped quickly and clearly. Your tasks are:

• You answer questions from customers, dealers, and branches via telephone and e-mail. You translate technical information into clear language that everyone understands;
• You register reports in our ticketing system. You attempt to replicate the problem so that you can create a good and complete ticket;
• You first resolve problems yourself using the knowledge and resources at your disposal. If that is not possible, you involve the 2nd line: the Functional Application Manager;
• You maintain contact with the customer and with internal departments, so that everyone receives answers and updates on time;
• You contribute to our knowledge base and assist in entering new services within support;
• You share customer feedback with the Marketing and Business Development team and perform administrative tasks.

What makes this internship unique?

As a Customer Support Agent, you are the face of our connected services. Customers and dealers will call or email you with questions and problems, and you ensure they are helped quickly and clearly. Your tasks are:

• You answer questions from customers, dealers, and branches via telephone and e-mail. You translate technical information into clear language that everyone understands;
• You register reports in our ticketing system. You attempt to replicate the problem so that you can create a good and complete ticket;
• You first resolve problems yourself using the knowledge and resources at your disposal. If that is not possible, you involve the 2nd line: the Functional Application Manager;
• You maintain contact with the customer and with internal departments, so that everyone receives answers and updates on time;
• You contribute to our knowledge base and assist in entering new services within support;
• You share customer feedback with the Marketing and Business Development team and perform administrative tasks.

What makes this internship unique?