Customer Service Team Leader | ASM Team Leader

• HBO work and thinking level, with at least 5 years of experience in customer service or a similar role. 
• Strong communication skills in Dutch and English (level C1). 
• Good project and time management skills. 
• Organizationally sensitive and adaptive, capable of working in a project-based manner. 
• Transparent in decision-making and motivating towards the team. 
• We reserve the right to externally verify competencies, skills, and qualifications. 

• A one-year contract with the prospect of permanent employment. 
• Salary between €3,529.00 and €4,500.00 per month (based on 40 hours), depending on experience. 
• 25 vacation days (based on 40 hours) and the possibility to purchase extra leave. 
• Full reimbursement of public transport and a travel allowance for private transport. 
• Solid pension scheme with the preservation of accrual when working less from age 58. 
• Share in our success via the profit-sharing scheme. 
• Freedom to decide for yourself which holidays you celebrate. 

As a Customer Service Team Leader in Rotterdam, you lead a team that makes a difference for our customers every day. You support your colleagues so they can grow, both as professionals and as individuals. No micro-management, but true people management: you coach, connect, and create a safe working environment in which everyone can develop.

In this role, you contribute to the operational and tactical direction of customer service. You develop a roadmap for improvements, set clear goals, and monitor the development of talent. You join an experienced team leader team, where you work together towards a strong organization. You are given the freedom and trust to take initiative in your own “customer service shop” and build sustainable growth together with fellow team leaders.

• You get the freedom to coach and develop your teams. 
• You contribute to the operational and tactical vision of customer service. 
• You are part of an experienced and engaged middle management team.