Jobs in the Netherlands, in English.

Customer Support Specialist

On-site in The Hague·Full-time·Added yesterday (last checked 4 Nov)

Dyflexis

13 open roles

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Our summary

Salary: €2,800 - €3,500 a month
Work mode: On-site, The Hague
Contract: Permanent, full-time hours
Languages: Dutch

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

You learn quickly and want to understand how things work.
You search until you find the cause of a problem.
You communicate clearly, both on the phone and in writing.
You remain calm when it is busy or when a customer is frustrated.
You do not wait around, but take action yourself.

Languages

You speak fluent Dutch and English. Do you also speak Papiamento? Then you have a big plus.

At Dyflexis, you become part of an ambitious, energetic, and customer-oriented team. We offer:

Pay & benefits

What you'll get

A fixed salary between €2,800 and €3,500 gross per month based on a 40-hour work week (depending on experience).
A personal training budget to further develop your skills.
25 vacation days plus a free day on your birthday, in exchange for cake.
Our own chef who surprises you daily with a fresh lunch.
The best parties, drinks, and trips (winter sports, Ibiza, and more).
Membership at ARJ Training (the gym of champions Tarik and Levi Rigters).
A solid pension scheme and 8% holiday allowance.
Buying or selling vacation days, you decide.
Travel allowance.
A delicious chair massage every Friday to start your weekend.

The role

Don't know exactly which direction you want to go yet? Then you are in the right place. Maybe you have just finished your studies, or you stopped halfway through because it didn't suit you. Maybe you have already worked for a few years in hospitality or customer contact and are looking for a next step. With us, it doesn't matter. What counts is how you think and how you take initiative.

Support is the fastest way to get to know a tech company from the inside. You see how software works, what customers need, and where things can be improved. You can also grow within support here. You will become an expert in our product, take on more responsibility, and help build how we make support smarter with AI and our knowledge base. The more you take on, the larger your role becomes.

With our workforce management software, millions of employees worldwide plan their work, from the local baker to international hotel and retail chains. We are growing fast, in more than 20 countries. We work quickly and keep lines short, without unnecessary meetings and without politics. You say what you think, take initiative, and work with people who do the same.

What you'll do

You are the first point of contact for our customers, via telephone and tickets. Sometimes you solve a question in two minutes, sometimes you really dive into the depths.

You help customers further in a clear and friendly manner.
You investigate what is wrong, even if the customer cannot explain it well themselves.
You share what you hear with the team and with product development.
You help build our knowledge base and deploy AI more intelligently within support.
You work together in a growing, increasingly international team.