Working Student Technical Customer Support (12-24 office hours)

You will get a side job in which you will learn a lot about technology, commerce, and international e-commerce. As you gain more knowledge, you will receive more complex questions and more independence. Several students work at Tameson. Your studies come first, so we are flexible regarding lectures, changing schedules, and exam periods. You can also grow within Tameson. Students have already transitioned to other roles during their studies with us, and some have stayed with Tameson full-time after their studies.

At Tameson, you help international companies with questions about industrial products and everything related to them. You investigate which product fits a specific application, compare specifications and alternatives, and also handle questions regarding orders and deliveries.
You combine your technical insight with clear customer contact and a practical, commercial perspective. You will quickly build up product knowledge and learn to solve increasingly complex questions independently.

You will be a full member of our team and receive increasing responsibility. You:

• analyze technical customer inquiries and seek suitable solutions;

• help customers with product selection and technical alternatives;

• work with datasheets, specifications, and product information;

• independently resolve questions regarding orders, deliveries, and returns;

• recognize commercial opportunities and help customers move towards a purchase;

• set priorities and ensure that customers are helped quickly and effectively;

• identify areas where our information, processes, or service can be improved.

Some questions are simple, others require real technical research. You do not need to know our products yet, but you must enjoy understanding how they work.

Additionally:

• you speak and write fluent Dutch, so that you can assist Dutch customers professionally;

• you understand technical information quickly and enjoy working with specifications;

• you think analytically and enjoy solving problems yourself;

• you communicate clearly and professionally;

• you work accurately and efficiently;

• you have a commercial sense;

• you take responsibility to truly complete a customer inquiry.

Tameson is an international e-commerce company for industrial products. From our office at Strijp-S, we work to make it as easy as possible for customers to find and order the right technical solution.

Interested? Apply via our website.