Senior Facility Manager Retail

• HBO (Higher Professional Education) level of working and thinking, preferably in Facility Management, Real Estate, or similar;
• At least 5 years of relevant experience within facility management, retail real estate, or shopping centers;
• Experience with service charge budgets, service charge settlements, and contract management;
• Experience with tendering and supplier management;

At Cushman & Wakefield, you will receive a lot of responsibility, trust, and space to further develop yourself within an international organization.

We offer you:

• A challenging position within a leading international real estate advisor;
• A market-conform salary with an attractive bonus scheme;
• Excellent employment conditions, including 31 vacation days, holiday allowance, an attractive pension scheme, travel allowance, laptop, and iPhone;
• Plenty of opportunities to develop yourself through education, training, and career growth opportunities;
• An informal and collegial working environment with hybrid working, team outings, company activities, and social Friday afternoon drinks;
• The opportunity to work on attractive shopping centers throughout the Netherlands.

Senior Facility Manager Retail

Are you an experienced professional who gets energy from managing shopping centers and optimizing facility services? Do you have experience with service charge costs, supplier management, and stakeholder management, and do you switch easily between tenants, owners, municipalities, and suppliers?

For our Asset Services department, we are looking for a Senior Facility Manager Retail & Shopping Centers. In this versatile role, you are responsible for the facility, operational, and administrative management of a portfolio of shopping centers. You ensure that our shopping centers remain clean, intact, safe, and attractive to visitors and retailers.

You will join a professional and committed Retail Asset Services team where collaboration is central. From our office in Utrecht, you will work together with colleagues who love to share their knowledge and you will receive all the space to further develop yourself within the real estate sector.

You are responsible for both the daily facility management and the financial and administrative management of a portfolio of shopping centers. Here, the focus lies on an optimal visitor experience, high tenant satisfaction, and manageable operations for the owner.

You are regularly present on-site to assess the quality of service, manage suppliers, and maintain contact with tenants. At the same time, you are responsible for service charge budgets, settlements, reporting, and contract management. In doing so, you fulfill an important pivotal role between operations, administration, and asset management.

Your responsibilities include:

• Ensuring clean, intact, and safe shopping centers;
• Managing and assessing facility and technical suppliers;
• Coordinating services such as cleaning, security, landscaping, waste processing, and ice/snow removal;
• Performing quality inspections and periodic checks;
• Handling reports, incidents, and damages;
• Drafting and monitoring service charge budgets;
• Preparing and checking service charge settlements;
• Analyzing cost developments and reporting deviations;
• Answering questions from tenants regarding services and service charges;
• Contracting and managing suppliers;
• Drafting management reports for clients;
• Ensuring compliance with laws and regulations regarding safety, fire safety, and health and safety (Arbo);
• Collecting and reporting ESG data and sustainability information;
• Advising owners on improvements, investments, and cost optimization.

You work closely with Account Managers, Technical Managers, Finance, and external service providers and contribute to an optimal experience for visitors, retailers, and owners.

We are looking for an experienced facility professional with a clear vision on service delivery within retail real estate. You understand that a shopping center can only be successful when visitors, tenants, and owners can rely on a safe, clean, and well-organized environment.

You are analytically strong, commercially aware, and possess excellent communication skills. You know how to bring interests together, take ownership, and are a strong interlocutor at both operational and tactical levels.

With your experience, you know how to effectively manage suppliers, improve processes, and continuously increase the quality of service.

You feel at home not only on-site in the shopping center but also behind your desk. You work in a structured manner, maintain an overview of financial and administrative processes, and have experience with service charge administration, budget monitoring, and reporting. You understand the impact of facility choices on the operation of a shopping center and know how to advise proactively on this.

In addition, you bring:

• Affinity with real estate, technology, and sustainability;
• Availability of at least 32 hours per week;
• A proactive, independent, and responsible working attitude;
• Good organizational skills and ability to work under pressure;
• Good command of the Dutch and English languages, both spoken and written;
• Driving license B;
• VCA-VOL and/or BHV is a plus.